Welcome to Edgeley Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.

Reception Opening Hours:

• Daily: 8am- 5pm
• Monday and Friday: 8am-6.30pm

Telephone: 01483 202 129

Out of hours assistance: 07917 833 915

Reception re-opens at 8am for general enquiries and assistance.

A large range of leaflets and information booklets are on display and our reception team will be happy to help you plan your days out.

Should you wish to leave feedback on your stay with us, please fill in the freepost questionnaire in your welcome pack.

Useful Telephone Numbers

• Edgeley Reception 01483 202 129
• Edgeley out of hours assistance: 07917 833 915
• Royal Surrey County Hospital NHS 01483 571 122, Egerton Road, Guildford, GU2 7XX
• Emergency Doctor / Dentist – Thamesdoc 0208 390 9991
• NHS Direct for advice/non-emergency 111
• Emergency Tel 999

Local Surgery & Dispensary

• Shere Surgery, Gomshall Lane, GU5 9DR 01483 202 066
  Dispensary 01483 209 913

Community Bus Service

• Tuesday & Friday 9.45am (must be pre-booked) 01483 568 258
• Taxis Cathy’s Taxi 01483 893 130 / 07530 665 525
• Guildford Taxis 01483 300 011
• Webb’s Taxis 01483 277 298 / 07851191879

Edgeley Wi-Fi Support 01253 501 655
Email: support@infinium.co.uk
Support Desk Open 7 days a week 8:30am – 6:30pm

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sunset over the trees from your private balcony?

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is NON SMOKING. An ashtray can be found under the sink if you do require a cigarette; however, you are cordially requested to smoke outside the lodge.

Consumption of alcoholic beverages is restricted to within your holiday home or lodge. No wandering is allowed with alcoholic drinks in any of the public areas of the Park.

For customers staying in our country homes and lodges you are welcome to bring your own BBQ to use on your decking area. We request that you do not use disposable BBQs as they are a fire hazard.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

As a family-orientated Holiday Park Operator, the safety of our customers, including children is of paramount importance. A copy of our Children’s Safety Policy is available at reception. We do have a lost child procedure. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.

We would request that you DEPART your lodge by 9am on the last day of your stay.

We trust that you will enjoy your stay with us here at Edgeley. Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.

Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter becoming blocked.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however if you do need a replacement battery during your stay, please
contact reception.

In Case of Fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Edgeley Holiday Park, Farley Green, Albury, Guildford, Surrey, GU5 9DW.

All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

Edgeley is fortunate to be in an area blessed with a wide variety of places to eat and drink. Here are a few that have been recommended in the past, so we hope they don’t disappoint.

The White Horse
Shere Lane, Shere GU5 9HS
Tel: 01483 202 518

Chef and Brewer
The Compasses 2.8 miles
50 Station Road, Gomshall, Surrey GU5 9LA Tel: 01483 202 506
A friendly pub with an informal atmosphere. A pleasant place by the Tillingbourne River.

The Drummond at Albury 2.1 miles
The Street, Albury, Guildford, Surrey GU5 9AG Tel: 01483 202 039
Email: drummondarms@aol.com

Stephan Langton 6.9 miles
7 Friday Street, Abinger Common, Dorking, Surrey, RH5 6JR
Tel: 01306 730775
Modern English & traditional French style cuisine using local ingredients.
All dietary requirements catered for.

William IV Free House 0.9 miles
Little London, Albury, Surrey, GU5 9DG
Home cooked, traditional English fare

The Curry Inn 5 miles
214-216 High Street, Town Centre, Cranleigh, GU6 8RL, Surrey
Tel: 01483 273992
Indian food

The Horse and Groom 5.5 miles
Epsom Road, Merrow, Guildford, Surrey, GU1 2RG Tel: 01483 575375
Modern British with some Mediterranean influences

Kinghams 2.2 miles
Gomshall Lane, Shere, Surrey, GU5 9HE Tel: 01483 202168
Contemporary English cooking. Special fish menu from Billingsgate
and Brixham

The Gomshall Mill 3 miles
Gomshall, Guildford, Surrey, GU5 9LB Tel: 01483 203060
Modern English food

The Bricklayers Arms 2.6 miles
The Green, Shamley Green, Guildford, Surrey, GU5 0UA Tel: 01483 898377
Traditional pub food

The Percy Arms 3.5 miles
75 Dorking Road, Chilworth, Surrey, GU4 8NP Tel: 01483 561765
Modern Bristish cuisine with a South African twist

Beijing Restaurant 8.9 miles
132 Worplesdon Road, Guildford, Surrey, GU2 9RT
Chinese cuisine

The Fountain Garden 8.3 miles
16 West Street, Dorking, Surrey, RH4 1BL Tel: 01306 876678
Chinese cuisine

The Dorking Brasserie 8.5 miles
Highland Cottage, Junction Road, Dorking, Surrey RH4 3HB
Tel: 01306 742448
Fine Indian cuisine

Tandoori Nights 8.8 miles
5-6 New Parade, London Road, Dorking, Surrey, RH4 1RQ
Tel: 01306 887860
Contemporary Indian and Bangladeshi cuisine

ASK Italian
50 High Street, Cranleigh Tel: 01483 271555
16 Chapel Street, Guildford Tel: 01483 577027
287 High Street, Dorking Tel: 01306 888669
Modern Italian

Fish and Chips – Seafare
206 London Road, Guildford, GU4 7JS Tel: 01483 534253
2 Corndale, High Street, Cranleigh, GU6 8AE Tel: 01483 276212

Takeaways

Wing Hung Chinese 5.4 miles
29 Kings Road, Shalford, GU4 8JX Tel: 01483 567111

Perfect Pizza
01483 300088
www.perfectpizza.com

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
  Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 03300 414 601 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

IF IN DOUBT CALL EDGELEY’S 24HR EMERGENCY NUMBER: 07917 833 915

Used at your own risk as no refunds available at this time due to not handling money by team members. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.

All our leisure facilities at Edgeley are now open. All gym and pool sessions must be booked in advance to maintain social distancing. Please call us on 01483 310420 to book.

Tennis

Please ask at reception for tennis racquets and tennis balls. Appropriate clothing and footwear should be worn. Ball games such as football are not permissible on the tennis court. If you have brought your own racquets and balls, please help yourself to the court.

Playground

Our playground is a great place for our younger guests to let off steam. Please ensure that children are supervised by a parent or guardian whilst using the equipment.

Nearest Station for London, Waterloo

GUILDFORD (21-30 minute drive; 8.1 miles) Parking Available. GU1 4UT

Clandon Park – National Trust 4.9 miles
West Clandon, Guildford, GU4 7RQ Tel: 01483 222 482
Palladian mansion with grand marble hall, porcelain collection and unique Maori meeting house

Hatchlands Park – National Trust 6 miles
East Clandon, Guildford, GU4 7RT Tel: 01483 222 482
Georgian mansion filled with historic keyboard instruments set in stunning parkland

Surrey Hills Llamas 6.6 miles
Unit 3, The street, Guildford, Surrey, GU1 9BN Tel: 01428 682 883
Bookings not taken for under 8s. Ring first before you set off on your family day out

Guildford Spectrum Leisure Centre 7.2 miles
Parkway, Guildford, Surrey, GU1 1UP Tel: 01483 443 322
Ten-pin Bowling, Olympic sized ice rink, leisure pools, Specky’s Pirate Ship
Spectrum is opposite Stoke Park with Victorian style gardens

Bocketts Farm 12.5 miles
Young Street, Fetcham, Leatherhead, Surrey, KT22 9BS Tel: 01372 363 764
Working family farm, pony rides, indoor play and pig races

Brooklands Museum 17.9 miles
Brooklands Road, Weybridge, Surrey, KT13 0QN Tel: 01932 847 381
Motoring and aviation museum. Picnic areas available

Birdworld 21 miles
Holt Pond, Farnham, Surrey, GU10 4LD Tel: 01420 221 40
Covering 26 acres. Admission includes Underwater World and Children’s Farm

Chessington World of Adventures 21.4 miles
Leatherhead Road, Chessington, Surrey, KT9 2NE Tel: 08712 213 970
Britain’s Wildest Adventure

Hampton Court Palace 22.2 miles
East Molesey, Surrey, KT8 9AU
500 years of royal history. 60 acres of immaculate riverside gardens including world famous maze

Thorpe Park 22.7 miles
Staines Road, Chertsey, Surrey, KT16 8PN Tel: 08716 631 673
Recommended for 14+ only. Not suitable for young children

Horton Park 23.1 miles
Horton Lane, Epsom, Surrey, KT19 8PT Tel: 01372 743 984
Children’s Farm. Please call first to see if open

Legoland 29 miles
Winkfield Road, Windsor, SL4 4AY Tel: 08712 222 001
Fun-filled family day out

Gunwarf Portsmouth 48.9 miles
Portsmouth Harbour, PO1 3AF
Seaside, Restaurants, Historic Harbour, Spinnaker Tower, Shopping Centre

Nearest Shop

SHERE Co-Op Convenience Store and Cash Point (5 min drive) GU5 9HF
Turn right out of the park, before the level crossing turn right into Brook Lane, drive on until you get to a T-junction and turn right. Follow this road until you go over a little bridge and turn left at the junction and this will take you into the village of Shere.

Nearest Supermarkets

CRANLEIGH Marks & Spencer (GU6 8AJ) Sainsbury’s (GU6 8RF) and Co-Op
(15 min drive) GU6 8AF
Turn left out of the park and follow round to the right along the lanes and across the hills for approx 2 miles. Drive past Christmas tree farm and take 2nd turning on the left into Stroud Lane. At the end of this lane turn left. Take first exit at the roundabout and follow this road into Cranleigh.

Nearest Petrol Station & Cash Point

GOMSHALL (10 min drive) GU5 9LQ
Follow the above directions to the village of Shere. Drive through the village until you get to a T-junction and turn right onto the A25. Follow signs for Dorking and the petrol station is approximately 1 mile on the left.

The Oven (electric)

The oven is heated by two elements, one at the top of the oven and the other underneath the floor of the oven.

To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.

Food should not be placed on the floor of the oven.

For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.

The Grill (electric)

Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.

For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.

For gas grills, follow the procedure for gas ovens using the grill selector.

There is one parking space per lodge. If you have additional cars please park them in the reception car park or at the rear of the swimming pool.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Thank you.

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.

Edgeley is a wonderful place for you to holiday with your dogs. There is so much for them to do in the local area including walking on heathlands and the beautiful Surrey Hills. In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.

Dogs are not permitted in the following areas:

• The Children’s play areas
• In any of the holiday homes or lodges on hire unless a designated pet unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.

PLEASE NOTE: Pets are NOT allowed in our non-pet-friendly lodges. There is an additional deep clean charge of £350.00 if it is found that a pet has been in the holiday lodge.

Hungry Horse
Yarnbrook Nr Trowbridge BA14 6AB 01225 753569

Bell at Standerwick
Rudge Rd. Standerwick BA11 2PR 01373 830413

Farmhouse Southwick
Frome Rd Southwick Trowbridge BA14 9QD 01225 764366

This is just a small selection of eateries in the local area, if you don’t see anything you like – please ask the team they may be able to recommend somewhere suitable.

Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.

We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.

All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.

Please follow the details below in order to connect:

• Search for Wi-Fi networks on your device and connect to Haulfryn Wi-Fi
• Once the connection is confirmed the Haulfryn Wi-Fi login page will automatically appear
• If the login page does not automatically appear, then please open your web browser and go to logmeoff.net
• From this page, you will be able to create a free account by registering your email address, some additional security information, and creating a password

Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.

What if Haulfryn Wi-Fi is not discoverable on my device?

• In this case, search for and connect to the network of the same name as your lodge number e.g. Lodge 01.
• Then follow the login requirements as detailed above.
• When using Wi-Fi around the rest of the park you can use your username and password to log onto the network called Haulfryn Wi-Fi.

Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.

If you wish to connect a different device you will need to log off the device already online.

To do this browse to ‘logmeoff.net’ and click to log your device off from the network.

Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.

+PLUS Accounts

Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.

Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.

Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.

Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.

HELPLINE NUMBER: 01282 508 208