Welcome to Gimblet Rock Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our primary concern.

Reception Opening Hours:

• Daily 9:00am – 5:30pm
• Telephone: 01758 612770

Out of hours assistance:

Out of hours assistance is available from Security, based on our sister park The Warren. The security guard can be contacted by phoning 01758 714100 if you require assistance.

For EXTREME EMERGENCIES a Duty Manager can be contacted by calling 07880 482 883.

Reception re-opens at 9:00am for general enquiries and assistance.

A large range of leaflets and information booklets are on display in the launderette and our reception team will be happy to help you plan your days out.

Should you wish to leave feedback on your stay with us, please fill in the freepost questionnaire in your welcome pack.

Useful Telephone Numbers

• Gimblet Rock Reception 01758 612770
• Security 24hr 01758 714100
• Doctors, Pwllheli 101
• Police Non-Emergency 0845 4647
• Dentist 01758 614704
• NHS Direct 111
• Bryn Beryl Hospital (Minor Injuries 10am–6pm) 01758 701122
• Gwynedd Hospital (A&E 24 hour) 01248 684384
• Vet 01766 810277
• Tourist Information www.visitwales.com
• Snowdonia National Park Information 01766 770274
  www.eryri-npa.gov.uk
• Bus Stations Traveline (Local services) 08712002233
• National Express 08717818181
• Train Station Pwllheli 0333 321 1202
• Garage Glandon, Pwllheli 01758 613402
• Taxis Robs Taxi 07495 037897
• Cinema Neuadd Dwyfor, Pwllheli 01758 704088

Your accommodation is situated in a wonderful seaside setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sunset from your private deck?

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is NON SMOKING. An ashtray can be found under the sink if you do require a cigarette; however, you are cordially requested to smoke outside the lodge. Smoking inside the lodge may result in a claim against your security deposit.

You are welcome to bring your own BBQ or use a disposable BBQ on your decking area. We request that disposable BBQs are not placed directly on the decking or outdoor furniture as this will result in damage.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is radiators. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child please contact the Park Manager on 07880 482 883, or the reception on 01758 612770. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.

We would request that you DEPART your lodge by 10am on the last day of your stay.

We trust that you will enjoy your stay with us here at Gimblet Rock. Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.

Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter from becoming blocked, and load dishes with care.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly, but if you do need a replacement battery during your stay, please contact reception.

In Case of Fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Gimblet Rock Holiday Park, Outer Harbour, Pwllheli, Gwynedd, LL53 5AY.

All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

The Boathouse

Looking for somewhere to eat and drink? Then look no further than The Boathouse. Whether it’s a morning coffee, a light lunch, a refreshing drink or a snack you can be sure of a warm welcome.

Licensed Bar Service

Your bar is open daily from 9am for the sale of alcoholic drinks, tea, coffee and soft drinks.

Food Service

We offer a range of meal options depending on the time of year. Head on down to The Boathouse for delicious food and refreshing drinks.

Disabled Facilities

A ramp exists for easy access to the main complex building. Our disabled toilet is available in the main complex building.

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
  Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 03300 414 601 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

Our launderette is open daily from 9am – 9pm. Washing machines require 4 x £1 coins. Dryers will take either £1 coins or 20 pence pieces.

• Llyn Adventure Activities 07751 826 714
  Activities like Coasteering, Canyoning, Climbing and Abseiling are all guaranteed to excite everyone .
  www.llynadventures.com
• Bardsey Boat Trips, Aberdaron 07971 769895
  www.bardseyboattrips.com
• Shearwater Coastal Cruises, Pwllheli 07815 717 241
  www.shearwatercruises.com
• Glasfryn Parc 01766 810 202- Go-karting circuit, quad bike safari, ten-pin bowling, fishing, archery, wake park, soft play, farm shop.
  www.glasfryn.co.uk
• Ffestiniog Railway, Porthmadog 01766 516 000
  The Ffestiniog Railway takes you on a 13½ mile journey from the harbour in Porthmadog to the slate-quarrying town of Blaenau Ffestiniog.
  www.festrail.co.uk

Churches in Pwllheli

• St Jospehs RC Church 01758 612331
  Ffordd Mela, Pwllheli, LL53 5AP
  Sunday Mass 11:00am
• St Peters Anglican Church 01758 612305
  St Peters Terrace, Pwllheli, LL53 5BL
  Sunday Service 10:30am

Doctors Surgery

• Treflan Surgery, Pwllheli 01758 701457

The Oven (electric)

The oven is heated by two elements, one at the top of the oven and the other underneath the floor of the oven.

To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.

Food should not be placed on the floor of the oven.

For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it.

The Grill (electric)

Select the cooking method by turning the control knob to select the required grill setting. The interior light will come on and the grill is ready to use.

For grilling and toasting use a full-width grill setting, the half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn the selector switch to position 0.

For gas grills, follow the procedure for gas ovens using the grill selector.

There is one parking space per lodge. If you have additional cars please park them in the main complex car park. Please do not park on the grass, only in designated spaces.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Thank you.

Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

Swimming

Our indoor swimming pool is free for you to use. The 12m x 6 m indoor pool which has a small children’s swimming section is open all year round.

Indoor Pool Opening Hours:

• 09:00 – 10:00 Adults Only
• 10:00 – 18.00 Family Swimming
• 18.00 – 19:00 Adults Only

All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.

Please follow the details below in order to connect:

• Search for Wi-Fi networks on your device and connect to Haulfryn Wi-Fi
• Once the connection is confirmed the Haulfryn Wi-Fi login page will automatically appear
• If the login page does not automatically appear, then please open your web browser and go to logmeoff.net
• From this page, you will be able to create a free account by registering your email address, some additional security information, and creating a password

Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.

What if Haulfryn Wi-Fi is not discoverable on my device?

• In this case, search for and connect to the network of the same name as your lodge number e.g. Lodge 01.
• Then follow the login requirements as detailed above.
• When using Wi-Fi around the rest of the park you can use your username and password to log onto the network called Haulfryn Wi-Fi.

Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.

If you wish to connect a different device you will need to log off the device already online.

To do this browse to ‘logmeoff.net’ and click to log your device off from the network.

Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.

+PLUS Accounts

Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.

Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.

Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.

Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.

HELPLINE NUMBER: 01282 508 208