Welcome to Dartmoor View Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation, please let us know straight away – your holiday enjoyment is our primary concern. 

Reception: 01647 231545

Open daily 9am to 6pm

Out of hours: Call 999 immediately for emergency services Fire, Police or Ambulance

For any other extreme emergencies only between 8pm to 8am the Park Warden can be called on 07824 633916.

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is non smoking.

For guests staying in our lodges you are welcome to bring your own BBQ or use a disposable BBQ on the gravel area beside your lodge. We request that disposable BBQs are not placed directly on the decking as this will result in damage.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

As a family holiday park, the safety of our guests, including children, is of paramount importance. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.

Although it's sad to say goodbye, all good things must come to an end. Your check out time is 10am on the last day of your stay.

Please lock your accommodation using your mobile app. If you have a door card it must be returned to reception before you leave. If you wish to leave early please bring your card to reception and pop your card in the post box inside our reception area.

We hope you enjoy your stay with us.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In case of fire

Please only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Dartmoor View Holiday Park, Whiddon Down, Okehampton, Devon EX20 2QL.

Our public areas are fitted with smoke alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
• Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 07824 633916 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

If in doubt call Dartmoor View's 24hr emergency number: 07824 633916

Your hot tub is there for you to enjoy relaxing in the warm bubbles. Our maintenance team has cleaned and checked your hot tub for your arrival. A member of the team will also check it at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8am and 10.30pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please don't add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 8.30am  – 10.30pm
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Used at your own risk as no refunds available. Some of the units may have washing machines inside. The launderette operates on a cash only basis, 24 hours a day. As we are a cashless park, change cannot be provided on park, and we therefore respectfully request that you bring cash with you.

There is one parking space per lodge. If you have additional cars please park them in the reception car park or outside in the layby.

Electric vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point in the local area. The nearest EV charging point is located at Whitehouse services, Belstone.

Esso, Whiddon Down, A30 Services

In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place them in the appropriate bins.

Dogs are not permitted in the following areas:

• The children’s playground
• Swimming pool
• In any of the holiday homes or lodges on hire, unless specified as a pet-friendly unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should not be left alone in the accommodation.

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker or if any guest is found to have smoked in the accommodation, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.

2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.

3. When checking in online, a security deposit of £250 will be pre-authorised against your credit or debit card. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:

3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
3.2. Damage has been caused to the property itself;
3.3. Cleaning charges in excess of the normal level of cleaning;
3.4. Smoking has occurred inside the property;
3.5. Animals have been inside a non-pet friendly holiday home;
3.6. Any outstanding monies on your account, including late check-out fees;

4. For any claims against your security deposit;
4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.

5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.

6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 08:30am – 10:30pm.
6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.

7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.

8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.

9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.

10. No card details are stored by Haulfryn.

Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.

We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.

All our televisions are linked to Freeview so you have a full choice of channels available. Batteries are included for the remote control.

Waste collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

Please help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your Wi-Fi, please contact reception for assistance on 01647 231545.

The oven (gas)

The oven is heated by gas.
To light, the oven turns the oven selector to the desired position and depresses either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it. You can then select the gas mark you require.

The grill

The grill is also heated by gas. Follow the procedure for gas ovens using the grill selector. Please ensure the door is kept open when the grill is being used.

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.

Doctor

Chagford Health Centre, TQ13 8BW 01647 433320
Okehampton Medical Centre, EX20 1AY 01837 52233
For urgent care when GP surgery is closed: 111
Hospital:

Okehampton Medical Centre, EX20 1AY 01837 52233 (Minor Injuries Unit 10am-6pm)
Royal Devon & Exeter 01392 411611 Barrack Road, Exeter, Devon EX2 5DW
Dentist:

Taw Valley Dental Care, EX20 2DT 01837 880096
Okehampton Dental Practice, EX20 1DZ 01837 52745
Vet:

North Park, Okehampton, EX20 1UE 01837 658777
Okeford, Chagford, TQ13 8BW 01647 432488

Garage
Sticklepath Garage, EX20 2NR 01837 840601
C & C Motor, EX20 1EU 01837 54321
ATS Tyres, EX20 1BQ 01837 53277

 
Bus
Whiddon Down local bus service timetable available in reception

Taxi
R S Taxi, Whiddon Down 01647 279008
Oke Taxi, Okehampton 01837 55025

Pharmacy
9am to midnight: Boots, Exeter, EX4 1AH 01392 271372
9am to 5.30pm: Boots, Okehampton, EX20 1DN 01837 54322

Supermarkets
Waitrose, Co Op and Lidl in Okehampton

Banks
Okehampton: Lloyds Bank

Tourist Information Centre and Museum: 01837 52295
Dartmoor National Park Visitor Information: 01822 890414, Princetown

Cinema
Carlton, Okehampton 01837 658586
Odeon, Exeter 0333014501
Vue Cinema, Exeter 03453084620