Welcome to Finlake Resort & Spa

Our friendly team is here to help so please don’t hesitate to let us know if you need anything. If you have any concerns with your accommodation please let us know straight away - your holiday enjoyment is our prime concern.

Reception opening hours:
•    Mondays and Fridays 9am-9pm
•    Tuesdays, Wednesdays and Thursdays 9am-6pm
•    Saturdays and Sundays 9am-6pm

Telephone: 0800 464 0900, option 2

Out of hours assistance

Housekeeping:
Our housekeeping team are here until 9pm Monday and Friday, and until 6pm on all other days. For specific housekeeping related issues please call the team on: 01626 563 300.

Maintenance:
Our maintenance team are available from 9am-9pm Monday and Friday. Until 6pm on Tuesday-Thursday, Saturday until 7pm and Sunday until 6pm. Should you require assistance between 6pm and 8pm on a day other than a Monday or Friday, please call 07745 245 394.

Between 8pm and 8am we have a security guard on duty. The security guard is based in the main reception and throughout the evening will be frequently patrolling the grounds. Please call 07745 245 394 if you require any assistance.

For both maintenance and security, the mobile number will be on call forward between 1am-9am.

For extreme emergencies after 1am a Duty Manager can be contacted on the same number,  07745 245 394 and calls will be forwarded to them.

Should you need to speak to a member of the team during your stay, please contact a member of our Reception team who will be happy to help.

For those of you staying in our woodland lodges, we respectfully ask that you do not use any type of barbecue on your balcony.

For guests staying in our one storey country lodges, you are welcome to bring your own BBQ or use a disposable BBQ on your decking area. We request that disposable BBQs are not placed directly on the decking or outdoor furniture as this will result in damage. Any damages will be recovered from the person that made the booking.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times.

In the event of a lost or missing child or vulnerable adult please contact any member of the Finlake team, or the reception on 0800 464 0900, option 2. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.

Please also be aware that for the safety of your child, and other holiday makers, no electric scooters are permitted on park.

Although it's sad to say goodbye, all good things must come to an end. Your check out time is 10am on the last day of your stay.

Please direct all feedback to feedback@finlake.co.uk, and please review us on TripAdvisor.

Enjoying your stay and don’t want it to end…

Why not make it last that little bit longer and add an extra night to the end of your stay? Please call our reception team for availability and price on 0800 464 0900, option 2.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In case of fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Finlake Resort & Spa, Chudleigh, Newton Abbot Devon TQ13 0EJ. Then call our emergency number 07745 245394

All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

Our on site shop is located at The Hub. Here you will find all your everyday essentials, local produce and more. Come have a browse

We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 0830 – 2230.
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

There is one parking space per lodge. If you have additional cars please park them in the main complex car park or in the reception car park.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either in the park or in the local area.

Thank you.

Finlake is a wonderful place for you to holiday with your dogs. Not only do they have the opportunity of sniffing around our 130-acre park but there is also so much for them to do in the local area including beach walks and Dartmoor. 

In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the resort. This applies to all dogs irrespective of how well trained they are! Well trained and obedient dogs can be let off the lead on the bridle path, woodland walks and in the meadow.

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place in the appropriate bins. Bins are located at the start/ finish of all woodland walks throughout the resort.

Dogs are not permitted in the following areas:

• The children’s play areas
• The Retreat restaurant (they are welcome on the terrace area and on the hard floor area of the bar)
• Around the outdoor pool
• In any of the holiday homes or lodges on hire unless a designated pet unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the resort.

Please follow the details below in order to connect:

• Search for Wi-Fi networks on your device and connect to Finlake Wi-Fi
• When asked for the password, please enter in relaxatfinlake

Once you have entered the details, you will be connected! Simple as that!

To get in touch with a specific department at Finlake, including main reception, please call 0800 464 0900 and select one of the options

• Finlake Main Reception Option 2
• Finlake Falls (Gym, Swimming & Activities) Option 7
• Sirona Spa Option 5
• The Retreat Bar & Restaurant Option 6
• Holiday Homes Sales Option 3
• Go Active Bookings 01626 563250
• The Hub 07920021052
• Finlake Security (available until 1am for emergencies) 07745 245394
• Housekeeping & Hot Tub Team 01626 563300

Off-resort useful numbers

• Doctors, Chudleigh 01626 852222/852379
• Devon Doctors On Call 01392 823636
• Police Non-Emergency 101
• Emergency Dentist 01626 325920
• NHS Direct 111
• Newton Abbot Hospital (Minor Injuries 8am–8pm) 01626 324500
• Torbay Hospital (A&E 24 hour) 01803 614567
• Vet 01626 438631/354260
• Tourist Information Centre (Exeter) 01392 265700
• Dartmoor National Park Information 01364 661520

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.

Ramps exist for easy access to all parts of the main complex building. Our team members will happily explain how to reach each level. Our disabled toilet is available at The Retreat in the main complex building.