Welcome to Praa Sands Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away - your holiday enjoyment is our prime concern.

Reception opening hours:
Daily 9am - 6pm
Telephone: 01736 761042

Out of hours assistance: Between 6pm and 1am please phone the Park Warden on 07918 615356 if you require assistance.

For extreme emergencies after 1am a Duty Manager can be contacted by calling 07918 615356.

A large range of leaflets and information booklets are on display and our reception team will be happy to help you plan your days out. In addition, we have been able to negotiate some special discounts for Praa Sands customers at a number of the top attractions

Call us
Praa Sands Reception 01736 761042
Praa Sands Leisure 01736 761830
Praa Sands Bar Office 01736 761041
Emergency Phone (park) 07919 530107

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is non smoking

Before checking out of your lodge we kindly ask you to strip any beds that were used during your stay and leave them in the clear bag provided in your welcome pack. Please leave any mattress protectors on the beds.

Please do not use barbecues in any of our holiday homes.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child in the first instance please call the reception on 01736 761042.

If out of hours please contact the emergency phone on 07918 615356. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.

Although it's sad to say goodbye, all good things must come to an end. Your check out time is 10am on the last day of your stay.

We hope you enjoy your stay with us here at Praa Sands Holiday Park.

Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter becoming blocked.

Please familiarise yourself with the exit route from your lodge.

Disposable barbecues are not to be used. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In case of fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Praa Sands Holiday Park, Praa Sands, Penzance, Cornwall TR20 9SH.

All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 0830 – 2230.
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Most of our lodges do have washing machines. Please check your Hoseasons booking information. However, for any lodges that do not have a washing machine, a launderette is provided on park for your convenience. As we are a cashless park, please be aware that no refunds or change is given when using the launderette.

Co-Op in Rosudgeon supplies wide range of food and drink supplies for your convenience, and is just shy of 2 miles from Praa Sands.

R & J Supplies sells everything from hardware to household and beach essentials in the summer to Christmas decorations in the winter. As you leave the main park entrance it is almost next door on the right.

Chemist

• Boots Pharmacy
  Fore Street, Porthleven, Helston TR13 9HJ
• Baden House Pharmacy
  The Square, Marazion, Cornwall TR17 0AP

Churches

• All Saints Church, Marazion

Doctors surgery

• Marazion Surgery
  Gwallon Lane, Marazion, TR17 0HW

Farm shops
A visit to a farm shop will show you some of the best products that Cornwall has to offer. Listed below are a few farm shops available in the area.

• Trevelyan Farm, TR20 9PP
  An organic farm shop located in Marazion offering meat, dairy, vegetables, fruit, preserves and baking.
• Vicarage Farm Shop, TR13 0EJ
  The Vicarage Farm Shop in Wendron offers a range of their own produce as well as an extensive range of local produce.
• The Grange Fruit Farm Shop, TR12 6BE
  The Grange Fruit Farm near Helston are specialist strawberry growers. In strawberry season you can even pick your own. Cream teas and light lunches are available.

Petrol Stations

• Newtown Garage (on the main road behind the park)
• Sainsbury’s (Helston & Penzance)
• Tesco (Helston & Penzance) 24HR
• Morrison’s (Penzance)
• Texaco (Helston)
• Shell (just off A30 near Hayle)

Supermarkets

• Tesco Penzance
  Branwell Lane, Penzance, TR18 3DU
  Opening times: 24 hours
• Sainsbury’s Penzance
  Eastern Green, Penzance, Cornwall, TR18 3AP
  Opening times: Mon – Sat 7am - 10pm, Sun 11am - 5pm
• Asda Hayle Harbour Superstore
  1 South Quay, Hayle Cornwall, TR27 4EP
  Opening times: Mon – Sat 7am – 11pm, Sun 10am – 4pm

Each holiday home has a parking bay for one vehicle only. If you have additional vehicles please park them in one of the public parking areas. Please do not park on the grass or try to squeeze a second vehicle onto your parking place – we will ask you to move it.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point in the local area.

Praa Sands is a wonderful place for you to holiday with your dogs. Not only do they have the opportunity of enjoying the park, there is also so much for them to do in the local area including walking on the beach and exploring all around.

In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park and on the golf course. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.

Dogs are not permitted in the following areas:

In any of the holiday lodges on hire unless a designated pet unit

Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.

The Boathouse Bar & Restaurant welcomes well behaved dogs. Please keep your dog on a lead at all times.

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your Wi-Fi, please contact reception for assistance on 01736 761042.

All gym and pool sessions must be booked in advance. Please call us on 01736 761830 to book.

• Monday: 7am-8pm
• Tuesday: 8am-8pm
• Wednesday: 7am-6pm
• Thursday: 8am-8pm
• Friday: 7am-8pm
• Saturday: 9am-8pm
• Sunday: 9am-6pm

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths and keep clear of the edge of the highlands. Small children should be supervised at all times. Praa Sands is a dog friendly beach all year round, however from the 1 July to the 31 August, dogs are not permitted on the beach between the hours of 10am and 6pm.

The oven (electric)

The oven is heated by two elements: one at the top of the oven and the other underneath the floor of the oven.

To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.

Food should not be placed on the floor of the oven.

For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.

The grill (electric)

Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.

For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.

For gas grills, follow the procedure for gas ovens using the grill selector.

Our main complex building is all on one level and a disabled toilet is situated within the leisure club area. The Boathouse Bar & Restaurant welcomes well behaved dogs. Please keep your dog on a lead at all times.