Welcome to Brokerswood Holiday Park

Our friendly team is here to help so drop by and see us. If you have any concerns with your accommodation please let us know straight away – we want you to have a fab time with us.

Reception opening hours:
Monday & Friday: 9am - 6pm
Tuesday, Wednesday & Thursday: 9am - 5.30pm
Saturday & Sunday: 9am - 5pm

Telephone: 01373 82 22 38
Out of hours assistance: 07880 435 521

Useful telephone numbers

• Brokerswood reception 01373 82 22 38
• Brokerswood out of hours assistance 07880 435 521
• Brokerswood Wi-Fi support 0333 200 1211
• Royal United Hospital Bath NHS, Combe Park Bath BA1 3NG, 01225 428331
• Frome Hospital (minor injuries) Frome BA11 2FH, 8am - 11pm 01373 454 740
• Trowbridge Community Hospital Trowbridge BA14 8PH, 7am - 11pm 01225 711 329
• NHS Direct for advice/non-emergency 111
• Emergency Tel 999

Local Surgery

• Beckington Family Practice, Beckington BA11 6SE 01373 830316
• White Horse Health Centre, Westbury BA13 3FQ 01373 828330
• NHS Direct 0845 4647

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is non smoking.

Consumption of alcoholic beverages is restricted to within your holiday home or lodge. No wandering is allowed with alcoholic drinks in any of the public areas of the park.

For customers staying in our country homes and lodges, you are welcome to bring your own barbecues to use in your decking area. Unfortunately, we do not allow barbecues in the woodland pods area of the site. We request that you do not use disposable barbecues as they are a fire hazard.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or under floor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

As a family holiday park, the safety of our customers, including children, is of paramount importance. A copy of our Children’s Safety Policy is available at reception. We do have a lost child procedure. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.

Child-friendly items such as high chairs, travel cots, and stair gates are available for a small fee. Please ask at reception.

Although it's sad to say goodbye, all good things must come to an end. Your check out time is 10am on the last day of your stay.

We hope you enjoy your stay with us.
Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken seriously so please help us to enhance your future holidays with us.

Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter from becoming blocked, and load dishes with care.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In case of fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Brokerswood Holiday Park, Brokerswood, Nr Westbury BA13 4EH.

All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

If in doubt call our 24hr emergency number: 07880 435 521

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
  Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 03300 414 601 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

Your hot tub is there for you to enjoy relaxing in the warm bubbles. Our maintenance team has cleaned and checked your hot tub for your arrival. A member of the team will also check it at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8am and 10.30pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

Please familiarise yourself with the following information:

• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 0830 – 2230.
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Used at your own risk as no refunds are available. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.

The Oven (electric)

The oven is heated by two elements: one at the top of the oven and the other underneath the floor of the oven.

To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.

Food should not be placed on the floor of the oven.

For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.

The Grill (electric)

Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.

For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.

For gas grills, follow the procedure for gas ovens using the grill selector.

There are two parking spaces per lodge. If you have additional cars please park them in the main car park.

Electric vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either in the park or in the local area.

Thank you.

Yarnbrook cross roads
Yarnbrook. BA14 6AQ 2.4miles

Granada Services
Bath Road Warminster BA12 7RU – no cash machine but does offer Burger King, Little Chef and Subway

Brokerswood is great for you to holiday with your dogs.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.

Dogs are not permitted in the following areas:

• The children’s play areas
• In any of the holiday homes or lodges on hire unless a designated pet unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.

PLEASE NOTE: Pets are NOT allowed in our non-pet-friendly lodges. There is an additional deep clean charge of £350.00 if it is found that a pet has been in the holiday lodge.

Nearest Station for London, Paddington
Westbury , Station Road BA13 4HP

Nearest Station for London, Waterloo
Trowbridge, Stallard Street, BA14 8HW

Chinese

• Champion Restaurant /Takeaway
  Warminster Road Westbury BA13 3PE 01373 826846 2.2mile
• Star East Express (Delivery Available)
  17 Palomino Place BA13 3SD 01373 825600 1.5miles

Indian

• Cinnamon Lounge Restaurant/Takeaway (Delivery Available)
  10 High Street Westbury BA13 3BW 01373 865668 2.2miles
• Eastern Paradise Restaurant/Takeaway (Delivery Available)
  35 Warminster Road Westbury BA13 3PD 01373 823666 2.2miles

Fish and Chips

• Dilton Marsh Fish and Chips
  High Street Dilton Marsh BA13 4DP 07724 590092 1.7miles

Pizza/Italian

• Zia Pizza (Delivery Available)
  15 Palomino Place Leigh Park Estate, Westbury BA13 3SD 01373 865271 1.5miles

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.

We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.

Tesco Express
The Local Centre Leigh Park Westbury BA13 3GL 0345 675 7009 1.8miles

Morrisons
Edward Street Westbury BA13 3BG 01373 865950 2.2 miles

Waitrose
Station Road Warminster BA12 9BR 01985 848441 5.2miles

Sainsburys
Wessex Fields Frome BA11 4DH 01373 5.8miles

Asda or Tescos
Trowbridge
(Asda BA14 8AT, 01225 751318, Tesco BA14 7AQ 0345 677 9685)

All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.

Waste collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

Please help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your Wi-Fi, please contact reception for assistance on 01373 82 22 38.