You’ve arrived! Now it’s time to relax and enjoy all that our park has to offer. We do hope that you enjoy your holiday with us and find time during your stay to explore the park and its surrounding coast and countryside. This guide tells you all that you need to know to get the most from your holiday plus a few DOs and DON’Ts that will ensure your stay is as comfortable as possible. If you require any further assistance please do not hesitate to ask us. Enjoy your holiday!
While you are here you will be able to explore the contrasting areas of the park – dense woodland, and open parkland. Not only will you find a wide variety of trees and plants but you will also see a great variety of birds, animals, and insects all in their natural environment.
We take our responsibility for this natural environment very seriously and have initiated a number of protective measures:
We are justly proud of our park and hope that you will enjoy being close to nature. Please help us to keep Brokerswood special for future generations by not picking wildflowers, dropping litter, or driving your car onto the grass.
Pop up to the main reception and ask the Owners Team for more details. We work with a no-pressure sales environment, our job is to give you all the information and explain your running costs and income throughout
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home we will pay back the cost of your holiday.
All of our homes are privately owned. We have a Sublet Scheme to gain income and contribute to running costs.
Earn from your holiday home with our 5 Star Subletting Scheme. Book the days you would like to use your home and we’ll do the rest!
For more information please call our Ownership Team on 01373 822238 or email email@example.com
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately two hours before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.
Reception Opening Hours:
Monday & Friday: 9.00am – 6.00pm
Tuesday, Wednesday & Thursday: 9.00am – 5:30pm
Saturday & Sunday: 9.00am – 5.00pm
Telephone: 01373 82 22 38
Out of hours assistance: 07880 435 521
Reception re-opens at 8.30am for general enquiries and assistance.
The Reception team will be happy to give you information on the surrounding area to help you plan your days out, so feel free to ask at any time.
Useful Telephone Numbers
Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sunset over the trees from your private balcony?
Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.
All our accommodation is NON SMOKING. An ashtray can be found under the sink if you do require a cigarette; however, you are cordially requested to smoke outside the lodge.
Here at Brokerswood we work with the Wiltshire Outdoor Learning Team, offering a range of fun activities at an additional cost:
Either at the time of booking or upon arrival, please enquire about our activities as the itinerary may vary depending upon availability.
The fishing lake is available free of charge to all residents, however, all fishermen must be in possession of a National Rod Licence which may be purchased from the local post office.
Please do not park by the lake – all cars should be left in the main car park.
The lake is stocked with perch, roach, carp, and mirror carp.
Please use a maximum of two rods, barbless hooks only, and no keepnets or groundbait are to be used. All anglers must use a landing net. Baits allowed are maggots, sweetcorn, and luncheon meat only. The lake is open from 7 am – dusk. Please remove all lines when leaving to prevent any injuries to wildlife. Please do not take fish hooks into the lodge.
We have over 80 acres of woodland to explore. Using the woodland walks is a fantastic way to discover Brokerswood’s natural surroundings. Please be mindful that the wooded areas are purposely left in a natural state as part of our ongoing commitment to Brokerswood woodland management plan. This means that pathways can be uneven, often muddy and slippery and there may be exposed tree roots. You should always keep to the established footpaths. Small children should be supervised at all times.
We advise you to take additional care when walking in these areas and ensure you are wearing suitable footwear.
Consumption of alcoholic beverages is restricted to within your holiday home or lodge. No wandering is allowed with alcoholic drinks in any of the public areas of the Park.
For customers staying in our country homes and lodges, you are welcome to bring your own barbecues to use in your decking area. Unfortunately, we do not allow barbecues in the Woodland Pods area of the site. We request that you do not use disposable barbecues as they are a fire hazard.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or under floor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.
As a family-orientated Holiday Park Operator, the safety of our customers, including children, is of paramount importance. A copy of our Children’s Safety Policy is available at reception. We do have a lost child procedure. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.
Child-friendly items such as high chairs, travel cots, and stair gates are available for a small fee. Please ask at reception.
We would request that you DEPART your lodge by 10am on the last day of your stay.
We trust that you will enjoy your stay with us here at Brokerswood.
Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.
Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter from becoming blocked, and load dishes with care.
Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.
In Case of Fire
Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Brokerswood Holiday Park, Brokerswood, Nr Westbury BA13 4EH.
All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.
IF IN DOUBT CALL BROKERSWOOD 24HR EMERGENCY NUMBER:
07880 435 521
Brokerswood is fortunate to be in an area blessed with a wide variety of places to eat and drink. Here are a few that have been recommended in the past, so we hope they don’t disappoint.
All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.
If you suspect a gas leak inside your lodge:
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
Used at your own risk as no refunds are available at this time due to not handling money by team members. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.
The Oven (electric)
The oven is heated by two elements: one at the top of the oven and the other underneath the floor of the oven.
To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.
Food should not be placed on the floor of the oven.
For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.
The Grill (electric)
Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.
For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.
For gas grills, follow the procedure for gas ovens using the grill selector.
There are two parking spaces per lodge. If you have additional cars please park them in the main car park.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either in the park or in the local area.
Yarnbrook cross roads
Yarnbrook. BA14 6AQ 2.4miles
Bath Road Warminster BA12 7RU – no cash machine but does offer Burger King, Little Chef and Subway
Brokerswood is a wonderful place for you to holiday with your dogs.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:
Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!
Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.
Dogs are not permitted in the following areas:
Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.
PLEASE NOTE: Pets are NOT allowed in our non-pet-friendly lodges. There is an additional deep clean charge of £350.00 if it is found that a pet has been in the holiday lodge.
This is just a small selection of eateries in the local area, if you don’t see anything you like – please ask the team they may be able to recommend somewhere suitable.
Nearest Station for London, Paddington
Westbury , Station Road BA13 4HP
Nearest Station for London, Waterloo
Trowbridge, Stallard Street, BA14 8HW
Fish and Chips
Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.
We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.
The Local Centre Leigh Park Westbury BA13 3GL 0345 675 7009 1.8miles
Edward Street Westbury BA13 3BG 01373 865950 2.2 miles
Station Road Warminster BA12 9BR 01985 848441 5.2miles
Wessex Fields Frome BA11 4DH 01373 5.8miles
Asda or Tescos
(Asda BA14 8AT, 01225 751318, Tesco BA14 7AQ 0345 677 9685)
All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
|We Recycle||Description||Location of recycling point|
|Glass bottles||All types and colours||In bin bays around the park|
|Cardboard||All thickness & boxes||In bin bays around the park|
|Paper||Newspaper and magazines, all other types of paper||In bin bays around the park|
|Tins||Any tins or cans- please rinse||In bin bays around the park|
|Plastic containers||Any plastic bottles- please rinse||In bin bays around the park|
|Plastic bags||Carrier bags||In bin bays around the park|
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.
Please follow the details below in order to connect:
Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.
What if Haulfryn Wi-Fi is not discoverable on my device?
Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.
If you wish to connect a different device you will need to log off the device already online.
To do this browse to ‘logmeoff.net’ and click to log your device off from the network.
Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.
Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.
Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
|+PLUS Account Duration||Cost|
|Weekend (4 Days)||£15.00|
|Week (7 Days)||£20.00|
HELPLINE NUMBER: 01282 508 208
Brokerswood is the perfect place in both winter and summer. Book your next holiday before you leave and get 10% off the brochure price of your chosen lodge type.
Call reception to arrange your next stay with us whatever the time of year.
We look forward to welcoming you back again soon.
If you enjoyed your stay please spread the word – just search Brokerswood Holiday Park, Westbury on TripAdvisor to leave us a review.
If something about your stay was less than satisfactory, please email firstname.lastname@example.org which will go directly to the General Manager.
Why not visit another of our parks for your next break? See all our options throughout the UK at www.haulfrynholidays.co.uk/our-parks
On behalf of all of The Brokerswood Team have a pleasant journey home and we look forward to seeing you again very soon.