Welcome to Brokerswood Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.

Reception Opening Hours:
Monday & Friday: 9.00am – 6.00pm
Tuesday, Wednesday & Thursday: 9.00am – 5:30pm
Saturday & Sunday: 9.00am – 5.00pm

Telephone: 01373 82 22 38
Out of hours assistance: 07880 435 521

Reception re-opens at 8.30am for general enquiries and assistance.

The Reception team will be happy to give you information on the surrounding area to help you plan your days out, so feel free to ask at any time.

Useful Telephone Numbers

• Brokerswood Reception 01373 82 22 38
• Brokerswood out of hours assistance 07880 435 521
• Brokerswood Wi-Fi support 0333 200 1211
• Royal United Hospital Bath NHS, Combe Park Bath BA1 3NG, 01225 428331
• Frome Hospital ( minor injuries) Frome BA11 2FH, 8am – 11pm 01373 454 740
• Trowbridge Community Hospital Trowbridge BA14 8PH, 7am – 11pm 01225 711 329
• NHS Direct for advice/non-emergency 111
• Emergency Tel 999

Local Surgery

• Beckington Family Practice, Beckington BA11 6SE 01373 830316
• White Horse Health Centre, Westbury BA13 3FQ 01373 828330
• NHS Direct 0845 4647

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is NON SMOKING.

Here at Brokerswood we work with the Wiltshire Outdoor Learning Team, offering a range of fun activities at an additional cost:

• Archery
• Canoeing
• Tarzan Trail
• W.O.L.T offer additional activities off site which Brokerswood Holiday Park guests receive discounted rates to, please check with Reception for more details

Either at the time of booking or upon arrival, please enquire about our activities as the itinerary may vary depending upon availability.

Fishing

The fishing lake is available free of charge to all residents, however, all fishermen must be in possession of a National Rod Licence which may be purchased from the local post office.

Please do not park by the lake – all cars should be left in the main car park.

The lake is stocked with perch, roach, carp, and mirror carp.

Please use a maximum of two rods, barbless hooks only, and no keepnets or groundbait are to be used. All anglers must use a landing net. Baits allowed are maggots, sweetcorn, and luncheon meat only. The lake is open from 7 am – dusk. Please remove all lines when leaving to prevent any injuries to wildlife. Please do not take fish hooks into the lodge.

Woodland Walks

We have over 80 acres of woodland to explore. Using the woodland walks is a fantastic way to discover Brokerswood’s natural surroundings. Please be mindful that the wooded areas are purposely left in a natural state as part of our ongoing commitment to Brokerswood woodland management plan. This means that pathways can be uneven, often muddy and slippery and there may be exposed tree roots. You should always keep to the established footpaths. Small children should be supervised at all times.

We advise you to take additional care when walking in these areas and ensure you are wearing suitable footwear.

Consumption of alcoholic beverages is restricted to within your holiday home or lodge. No wandering is allowed with alcoholic drinks in any of the public areas of the Park.

For customers staying in our country homes and lodges, you are welcome to bring your own barbecues to use in your decking area. Unfortunately, we do not allow barbecues in the Woodland Pods area of the site. We request that you do not use disposable barbecues as they are a fire hazard.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or under floor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

As a family-orientated Holiday Park Operator, the safety of our customers, including children, is of paramount importance. A copy of our Children’s Safety Policy is available at reception. We do have a lost child procedure. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.

Child-friendly items such as high chairs, travel cots, and stair gates are available for a small fee. Please ask at reception.

We would request that you DEPART your lodge by 10am on the last day of your stay.

We trust that you will enjoy your stay with us here at Brokerswood.
Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.

Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter from becoming blocked, and load dishes with care.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In Case of Fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Brokerswood Holiday Park, Brokerswood, Nr Westbury BA13 4EH.

All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

IF IN DOUBT CALL BROKERSWOOD 24HR EMERGENCY NUMBER:
07880 435 521

Brokerswood is fortunate to be in an area blessed with a wide variety of places to eat and drink. Here are a few that have been recommended in the past, so we hope they don’t disappoint.

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
  Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 03300 414 601 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 0830 – 2230.
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Used at your own risk as no refunds are available at this time due to not handling money by team members. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.

• Longleat Safari Park (30% off tickets for Haulfryn customers)
  Warminster BA12 7NW 01985 844400 Longleat is an English stately home and the seat of the Marquesses of Bath, as well as the famous safari park, it offers an adventure play area, a maze, the festival of lights and its Santa train
• Westbury White Horse
  Bratton Rd, Westbury BA13 4TA The Westbury or Bratton White Horse is a hill figure on the escarpment of Salisbury Plain, approximately 1.5 mi east of Westbury in Wiltshire
• Cley Hill
  Warminster BA12 7QU A prominent hill to the west of Warminster in Wiltshire, England. The land is in Corsley parish and is owned by the National Trust. Climb this distinctive hill in Warminster and enjoy wonderful views over West Wiltshire and Somerset
• Cheddar Gorge and Caves (25% off tickets for Haulfryn customers)
  BS27 3QF 01934 742 343 A limestone gorge in the Mendip Hills that holds many fascinating secrets about our prehistoric ancestors, and is an international centre for caving and rock climbing
• Wooky Hole
  The Mill, School Hill, Wookey Hole, Wells BA5 1BB The Caves are a series of limestone caverns, a show cave and tourist attraction in the village of Wookey Hole on the southern edge of the Mendip Hills. The River Axe flows through the cave. It is a Site of Special Scientific Interest for both biological and geological reasons.
• Stonehenge
  Amesbury, Salisbury SP4 7DE 0370 333 1181 It consists of a ring of standing stones, with each standing stone around 13 ft high, 6 ft 11 in wide, and weighing around 25 tons.
• Avebury stones
  Avebury, Marlborough SN8 1RF 0370 333 1181 Avebury is a Neolithic henge monument containing three stone circles, around the village of Avebury in Wiltshire.
• The Roman Baths
  Stall St, Bath BA1 1LZ 01225 477785 The site includes the remains of the Temple of Aquae Sulis, the Roman baths fed by the sacred hot spring, and a well-presented museum of artifacts found at the site.
• Pultney Bridge
  Bridge St, Bath BA2 4AT, a picturesque bridge line with bespoke shops.
• Bath Abbey
  Bath BA1 1LT 01225 422462 The Abbey Church of Saint Peter and Saint Paul, Bath, commonly known as Bath Abbey, is an Anglican parish church and a former Benedictine monastery in Bath
• A variety of museums including The Jane Austin Centre, Holburne Museum and the Fashion Museum
• ‘The Rec’
  Home to the Rugby Union Premiership team – Bath Rugby, right in the city centre. A rugby pitch during the season, but reverts to open recreational land that is used for various events during the summer months.
• The Kennet and Avon Canal
  Is a waterway in southern England with an overall length of 87 miles, made up of two lengths of navigable river linked by a canal.
• Salisbury Cathedral
  Formally known as the Cathedral Church of the Blessed Virgin Mary, is an Anglican cathedral in Salisbury, England, and one of the leading examples of Early English architecture, it also has the tallest spire in Britain.
• Wilton House
  Home to the 18th Earl of Pembroke, provides a fascinating insight into British history. Built on the site of a 9th-century nunnery but now set in 21 acres of landscaped parkland, with water and rose gardens beside the River Nadder and Palladian Bridge. And it contains one of the finest art collections in Europe and offers a fascinating insight into British history.
• The Rifles (Berkshire and Wiltshire) Museum
  58 The Close, Salisbury SP1 2EX 01722 419419 This Museum showcases the service to sovereign and country from 1743 of the men of Berkshire and Wiltshire. It highlights the actions of the regiments and individuals over the last 270 years. The Museum tells the story of the infantryman from the Seven Years War to the present day.

The Oven (electric)

The oven is heated by two elements: one at the top of the oven and the other underneath the floor of the oven.

To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.

Food should not be placed on the floor of the oven.

For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.

The Grill (electric)

Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.

For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.

For gas grills, follow the procedure for gas ovens using the grill selector.

There are two parking spaces per lodge. If you have additional cars please park them in the main car park.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either in the park or in the local area.

Thank you.

Yarnbrook cross roads
Yarnbrook. BA14 6AQ 2.4miles

Granada Services
Bath Road Warminster BA12 7RU – no cash machine but does offer Burger King, Little Chef and Subway

Brokerswood is a wonderful place for you to holiday with your dogs.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.

Dogs are not permitted in the following areas:

• The Children’s play areas
• In any of the holiday homes or lodges on hire unless a designated pet unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.

PLEASE NOTE: Pets are NOT allowed in our non-pet-friendly lodges. There is an additional deep clean charge of £350.00 if it is found that a pet has been in the holiday lodge.

• Hungry Horse
  Yarnbrook Nr Trowbridge BA14 6AB 01225 753569
• Bell at Standerwick
  Rudge Rd. Standerwick BA11 2PR 01373 830413
• Farmhouse Southwick
  Frome Rd Southwick Trowbridge BA14 9QD 01225 764366

This is just a small selection of eateries in the local area, if you don’t see anything you like – please ask the team they may be able to recommend somewhere suitable.

Nearest Station for London, Paddington
Westbury , Station Road BA13 4HP

Nearest Station for London, Waterloo
Trowbridge, Stallard Street, BA14 8HW

Chinese

• Champion Restaurant /Takeaway
  Warminster Road Westbury BA13 3PE 01373 826846 2.2mile
• Star East Express (Delivery Available)
  17 Palomino Place BA13 3SD 01373 825600 1.5miles

Indian

• Cinnamon Lounge Restaurant/Takeaway (Delivery Available)
  10 High Street Westbury BA13 3BW 01373 865668 2.2miles
• Eastern Paradise Restaurant/Takeaway (Delivery Available)
  35 Warminster Road Westbury BA13 3PD 01373 823666 2.2miles

Fish and Chips

• Dilton Marsh Fish and Chips
  High Street Dilton Marsh BA13 4DP 07724 590092 1.7miles

Pizza/Italian

• Zia Pizza (Delivery Available)
  15 Palomino Place Leigh Park Estate, Westbury BA13 3SD 01373 865271 1.5miles

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.

We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.

Tesco Express
The Local Centre Leigh Park Westbury BA13 3GL 0345 675 7009 1.8miles

Morrisons
Edward Street Westbury BA13 3BG 01373 865950 2.2 miles

Waitrose
Station Road Warminster BA12 9BR 01985 848441 5.2miles

Sainsburys
Wessex Fields Frome BA11 4DH 01373 5.8miles

Asda or Tescos
Trowbridge
(Asda BA14 8AT, 01225 751318, Tesco BA14 7AQ 0345 677 9685)

All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your WiFi, please contact reception for assistance on 01373 82 22 38.