You’ve arrived! Now it’s time to relax and enjoy all that our park has to offer. We do hope that you enjoy your holiday with us and find time during your stay to explore the park and its surrounding coast and countryside. This guide tells you all that you need to know to get the most from your holiday plus a few DOs and DON’Ts that will ensure your stay is as comfortable as possible. If you require any further assistance please do not hesitate to ask us. Enjoy your holiday!
Pop up to the main Reception and ask the Owners Team for more details. We work with a no-pressure sales environment, our job is to give you all the information and explain your running costs and income throughout the year.
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home we will pay back the cost of your holiday.
All of our homes are privately owned. We have a Sublet Scheme to gain income and contribute to running costs.
Earn from your holiday home with our 5 Star Subletting Scheme. Book the days you would like to use your home and we’ll do the rest!
For more information please call our Ownership Team on 01606 210 313 or email email@example.com
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately two hours before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation, please let us know straight away – your holiday enjoyment is our primary concern.
Reception Opening Hours:
Daily 8:30am – 5:00pm
Telephone: 01606 210313
Out of hours assistance:
Out of hours assistance is available from security, based in our sister park The Warren.
Reception re-opens at 8:30am for general enquiries and assistance.
A large range of leaflets and information booklets are on display in the launderette and our reception team will be happy to help you plan your days out.
Should you wish to leave feedback on your stay with us, please fill in the freepost questionnaire in your welcome pack.
Useful Telephone Numbers
In the event of emergency vehicles being called please inform us immediately on: 07880 482 888. This number is only to be used in case of extreme emergency.
Your accommodation is situated in a wonderful seaside setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sunset from your private deck?
Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However, if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.
All our accommodation is NON-SMOKING. An ashtray can be found under the sink if you do require a cigarette; however, you are cordially requested to smoke outside the lodge. Smoking inside the lodge may result in a claim against your security deposit.
You are welcome to bring your own BBQ or use a disposable BBQ on your decking area. We request that disposable BBQs are not placed directly on the decking or outdoor furniture as this will result in damage.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is radiators. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.
Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child please contact the reception on 01606 210313. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.
We would request that you DEPART your lodge by 10am on the last day of your stay.
We trust that you will enjoy your stay with us here at Delamere Lake. Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.
A ramp exists for easy access to the main complex building. Our disabled toilet is available in the main complex building.
Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter from becoming blocked, and load dishes with care.
Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly, but if you do need a replacement battery during your stay, please contact reception.
In Case of Fire
Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Delamere Lake Holiday Park, Chester Road, Oakmere, Northwich, CW8 2JL.
All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
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The Oven (electric)
The oven is heated by two elements, one at the top of the oven and the other underneath the floor of the oven.
To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.
Food should not be placed on the floor of the oven.
For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it.
The Grill (electric)
Select the cooking method by turning the control knob to select the required grill setting. The interior light will come on and the grill is ready to use.
For grilling and toasting use a full-width grill setting, the half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn the selector switch to position 0.
For gas grills, follow the procedure for gas ovens using the grill selector.
There is two parking space per lodge. If you have additional cars please park them in the main complex car park. Please do not park on the grass, only in designated spaces.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
Our Water Sports & Aqua Park is located on the park and has water based activities for the whole family, including aqua park, wakeboarding, stand up paddle boarding and loads more family fun.
Wild Shore Opening Hours:
All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for TVs.
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
|We Recycle||Description||Location of recycling point|
|Glass bottles||All types and colours||In bin bays around the park|
|Cardboard||All thickness & boxes||In bin bays around the park|
|Paper||Newspaper and magazines, all other types of paper||In bin bays around the park|
|Tins||Any tins or cans- please rinse||In bin bays around the park|
|Plastic containers||Any plastic bottles- please rinse||In bin bays around the park|
|Plastic bags||Carrier bags||In bin bays around the park|
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.
Please follow the details below in order to connect:
Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.
What if Haulfryn Wi-Fi is not discoverable on my device?
Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.
If you wish to connect a different device you will need to log off the device already online.
To do this browse to ‘logmeoff.net’ and click to log your device off from the network.
Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.
Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.
Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
|+PLUS Account Duration||Cost|
|Weekend (4 Days)||£15.00|
|Week (7 Days)||£20.00|
HELPLINE NUMBER: 01282 508 208
Delamere Lake is the perfect place in both winter and summer. Book your next holiday before you leave and get 10% off the brochure price of your chosen lodge type.
Call into reception to arrange your next stay with us whatever the time of year.
We look forward to welcoming you back again soon.
If you enjoyed your stay please spread the word – just search Delamere Lake Holiday Park on TripAdvisor to leave us a review.
If something about your stay was less than satisfactory, please email firstname.lastname@example.org which will go directly to the General Manager.
Why not visit another of our parks for your next break? See all our options throughout the UK at www.haulfrynholidays.co.uk/our-parks
On behalf of all of The Delamere Lake Team have a pleasant journey home and we look forward to seeing you again very soon.