Welcome to Devon Hills Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.

Reception opening hours:

• Daily 9am - 5pm

Telephone: 01803 666930

Out of hours assistance: For extreme emergencies after 5pm a duty manager can be contacted by calling 07841 568429.

A large range of leaflets and information booklets are on display and our reception team will be happy to help you plan your days out. In addition, we have been able to negotiate some special discounts for Devon Hills customers at a number of the top attractions in the area so please call in and collect any vouchers we have available.

Should you wish to leave feedback on your stay with us, please fill in the freepost questionnaire in your welcome pack.

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is non smoking.

You are welcome to bring your own BBQ or use a disposable BBQ on your decking area. We request that disposable BBQs are not placed directly on the decking as this will result in damage.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or under floor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

There is a playground located near The Hive Leisure Club & Café. There is also a grass play area by the club for all ball games (we kindly ask that children do not play ball games on any other part of the park).

Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child please contact the emergency phone on 07841 568429, or the reception on 01803 666930.

You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child

Although it's sad to say goodbye, all good things must come to an end. Your check out time is 10am on the last day of your stay.

We hope you enjoy your stay with us here at Devon Hills Holiday Park.
Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us.

Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter from becoming blocked, and load dishes with care.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In case of fire

Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Devon Hills Holiday Park, Totnes Road, Paignton, Devon TQ4 7PW.
All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

Our on site shop is located at The Hive Leisure Club & Café, open daily between 9am - 5pm. Here you will find all your everyday essentials, local produce and more.

We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 0830 – 2230.
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Used at your own risk as no refunds are available. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.

Chemist

• Boots Pharmacy 01803 559180
  14 Victoria Street, Paignton, Devon TQ4 5DN
• Lloyds Pharmacy 01803 559446
  11 Palace Avenue, Paignton, Devon TQ3 3EF

Churches

• Collaton St Mary Church, 01803 66569
  Blagdon Road, Paignton, Torbay TQ3 3YA
• Paignton Parish Church, 01803 551866
  Church Street, Paignton, Devon TQ3 3AQ
• Foxhole Grace Baptist Church, 01803 527542
  10 Greenlands Avenue, Paignton, TQ3 3JZ

Petrol Stations

Petrol Stations – can be found at both Sainsbury’s and Morrisons. Directions as below.

Supermarkets

• • Morrisons (next to Paignton Zoo)
    Head towards Paignton, go straight over the traffic lights and follow the signs for Paignton Zoo. The supermarket is next door.
  • Sainsbury’s
    Head towards Paignton, go right at the traffic lights and keep going through first set of lights, turn right at the next set of traffic lights in to the Sainsbury’s car park, past McDonald’s.
  • Asda
    Head towards Paignton, go right at the traffic lights and as you get to the top of the hill you will see it on your right hand side, it is opposite KFC.

There are two parking spaces per lodge. If you have additional cars please park them in the main car park.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either in the park or in the local area.

Thank you.

Devon Hills is a wonderful place for you to holiday with your dogs.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.

Dogs are not permitted in the following areas:

• The children’s play areas
• In any of the holiday homes or lodges on hire unless a designated pet unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.

Please note: Pets are NOT allowed in our non-pet-friendly lodges. There is an additional deep clean charge of £350.00 if it is found that a pet has been in the holiday lodge.

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. At check-in, a security deposit of £250 (one hundred British pounds) will be required. This will be taken by pre-authorising your credit or debit card upon arrival at the park. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
   3.7. One or more lost Digital Locks for your Holiday Home;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 0830 – 2230.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points either in the park or in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.
11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.
12. No card details are stored by Haulfryn.

All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your Wi-Fi, please contact reception for assistance on 01803 666930.

In the event of emergency vehicles being called please inform us immediately on: 07841 568 429. This number is only to be used in case of extreme emergency.

Doctors

• Corner Place Surgery 01803 557458
• Mayfield Medical Centre 01803 558257
• Mayfield-emergencies/out of hours 0845 6710270
• NHS Direct 0845 4647

Dentists

• Dental Emergency Service 01803 217777
• Out of office hours/weekends 01392 823682
• Alternatively contact NHS Direct 0845 4647

Hospitals

• Paignton Minor Injuries Unit 01803 547171
• Torbay Hospital 01803 614567
• Torbay A&E 01803 654003

Vets

• Seymour Veterinary Practice 01803 866283

Police

• Community Police 08452 777444

Tourist

• English Riviera Information Centre 0844 4742233
• Information Totnes 01803 863168
• Dartmouth 01803 834224

Taxis

• Torbay Taxis 01803 211611
• Torbay Cab Company 01803 292292

Bus and Rail

• Stagecoach Buses Paignton 01803 664500
• Information Exeter 01392 427711
• Rail Times 08457 484950
• Traveline 0871 2002233

Please lock you holiday homes and secure all windows, valuables should be stored out of sight.

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.

The Hive Leisure Club & Café -  01803 666930

All gym sessions and classes need to be booked in advance online.

Gym opening hours

Weekdays 6.30am – 9pm
Weekends 7.30am – 5pm
Register to book your gym slot here.

Swimming opening hours

Weekdays 6.30am – 8pm
Weekends 7.30am – 5pm
Register here to book your swimming session here.

Tennis

There is a hard tennis court which is free for holidaymakers.

Rackets are available to hire (from The Hive Leisure Club & Café reception) for a cost of £5 for two rackets and balls.

Lost or damaged equipment incurs a charge of £1 per ball and £5 per racket.