You’ve arrived! Now it’s time to relax and enjoy all that our park has to offer. We do hope that you enjoy your holiday with us and find time during your stay to explore the park and its surrounding coast and countryside. This guide tells you all that you need to know to get the most from your holiday plus a few DOs and DON’Ts that will ensure your stay is as comfortable as possible. If you require any further assistance please do not hesitate to ask us. Enjoy your holiday!
Pop up to the main reception and ask the Owners Team for more details. We work with a no-pressure sales environment, our job is to give you all the information and explain your running costs and income throughout
the year.
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home we will pay back the cost of your holiday.
All of our homes are privately owned. We have a Sublet Scheme to gain income and contribute to running costs.
Earn from your holiday home with our 5 Star Subletting Scheme. Book the days you would like to use your home and we’ll do the rest!
For more information please call our Ownership Team on 01736 762 201 or email info@praa-sands.co.uk
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately two hours before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.
Reception Opening Hours:
Daily 9am – 6pm
Telephone: 01736 761042
Out of hours assistance: Between 6pm and 1am please phone the Park Warden on 07918 615356 if you require assistance.
For EXTREME EMERGENCIES after 1am a Duty Manager can be contacted by calling 07918 615356.
Reception re-opens at 9am for general enquiries and assistance.
A large range of leaflets and information booklets are on display and our reception team will be happy to help you plan your days out. In addition, we have been able to negotiate some special discounts for Praa Sands customers at a number of the top attractions
Useful Telephone Numbers
Bus Stations
Train
Garages
Taxis
Cinemas
Horse Riding
Surfing Schools
Your accommodation is situated in a wonderful coastal setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the beach from your private balcony.
Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.
All our accommodation is NON SMOKING. If you do require a cigarette, however, you are cordially requested to smoke outside the lodge.
Before checking out of your lodge we kindly ask you to strip any beds that were used during your stay and leave them in the clear bag provided. This is a precautionary measure to protect our maintenance and housekeeping staff. Please leave any mattress protectors on the beds.
Please do not use barbecues in any of our holiday homes.
Here in the South West we are blessed with some of the finest, cleanest beaches in the UK. Below is a list of some of the most popular beaches in the area, although there are many more waiting to be found. For safety’s sake, please check tide times and note that some beaches have no lifeguards.
Praa Sands
A huge sandy beach popular with families and surfers. There are also excellent views from the coast path to the west and east of Praa Sands. Note there is a slipway down to the beach.
St. Ives
A large wide sandy beach on the western side of St. Ives known as Porthmeor. There are facilities close to the beach including the Tate St Ives Gallery. On the north side of St. Ives there is a small but popular sandy beach.
Hayle
Hayle Sands is an excellent 3 mile sandy beach that stretches from the Hayle Estuary to Gwithian Towans and Godrevy Point. The lower half is close to the town of Hayle and comprises different sections of beach known as Hayle Towans, Black Cliff and Mexico Towans.
Porthcurno
A perfect sandy beach with superb coastal scenery, there is a small flight of steps to the beach. The nearby Minack Theatre can be visited during the day. Pedn Vounder beach can also be reached via the coast path, but note that access is difficult.
Portreath
A small port with a pleasant wide sandy beach to the west of the harbour and rock pools.
Kynance Cove
A picturesque cove with a pleasant sandy beach at low tide. The final steps down to the beach are steep.
Porthleven
A long sand & shingle beach starting at the fishing port of Porthleven and stretching three miles south east to the Loe Bar and Gunwalloe Fishing Cove.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.
Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child in the first instance please call the reception on 01736 761042.
If out of hours please contact the emergency phone on 07918 615356. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.
We would request that you DEPART your lodge by 10am on the last day of your stay.
We trust that you will enjoy your stay with us here at Praa Sands. Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.
Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter becoming blocked.
Sandy Stores is the quintessential village shop stocking all your everyday essentials, and is situated less than a minutes’ walk outside the park. It sells bread, milk, fruit and vegetables together with a wide range of groceries. It has a small bakery counter and off licence, and also sells newspapers and lottery tickets.
Post Office
An extensive range of services is available in the Post Office and Bureau de Change, open from 9am-12.30pm Monday to Friday, and 9am-5.30pm on Saturdays.
R & J Supplies sells everything from hardware to household and beach essentials in the summer to Christmas decorations in the winter. As you leave the main park entrance it is almost next door on the right. They are open seven days a week from 9am to 5pm.
Chemist
Churches
Doctors Surgery
Farm Shops
A visit to a farm shop will show you some of the best products that Cornwall has to offer. Listed below are a few farm shops available in the area.
Petrol Stations
Supermarkets
Please familiarise yourself with the exit route from your lodge.
Disposable barbecues are not to be used. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.
In Case of Fire
Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Praa Sands Holiday Park, Praa Sands, Penzance, Cornwall TR20 9SH.
All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.
The Boathouse Bar & Restaurant
Indoor and outdoor table service will be available along with takeaway and delivery options, with reduced capacity to maintain social distancing and rigorous sanitisation and monitoring regimes in place. Opening times:
Bar
Monday – Saturday: 10am-
Sunday: 10am-9pm
Please note that these times may vary due to the time of year.
Food
Monday – Saturday: 5pm-9pm
Sunday: 12-5pm (Sunday roast only)
Please note that last orders is 30 minutes before end of service
Take-Away Service
For our takeaway or delivery service to
your holiday home please visit
haulfryn.co.uk/takeaway
The Bar
Will be open for indoor and outdoor table service along with takeaway and delivery options..
Opening times: 12-5pm & 6-11pm every day.
Opening times
Opening times vary between high and low season. See our opening times leaflet or speak to a member of our team to check opening times and food service times.
Disabled Facilities
Our main complex building is all on one level and a disabled toilet is situated within the leisure club area.
Our nine hole golf course is open all year round (weather permitting). The lovely course, with its glorious views over the wide expanse of Mounts Bay, has recently been fully refurbished. You must follow our golf etiquette to play on the course; details of this are available at reception, as are the booking times. No handicap certificate is required.
£10 for 9 holes
£15 for 18 holes
Call 01736 761830 for availability or call in at the club or reception.
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
Used at your own risk as no refunds are available at this time due to not handling money by team members. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.
Cornwall’s vibrant image has evolved from a rich history and culture which still lives and breathes through the sites and scenery scattered throughout the county today. And with over fifty miles of heritage coastline, stone circles, castles and a rich maritime heritage, it’s a history worthy of discovery and celebration. Here is just a small selection worthy of a detour.
The Oven (electric)
The oven is heated by two elements: one at the top of the oven and the other underneath the floor of the oven.
To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.
Food should not be placed on the floor of the oven.
For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.
The Grill (electric)
Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.
For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.
For gas grills, follow the procedure for gas ovens using the grill selector.
Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths and keep clear of the edge of the highlands. Small children should be supervised at all times.
Each holiday home has a parking bay for one vehicle only. If you have additional vehicles please park them in one of the public parking areas. Please do not park on the grass or try to squeeze a second vehicle onto your parking place – we will ask you to move it.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Thank you.
Praa Sands is a wonderful place for you to holiday with your dogs. Not only do they have the opportunity of enjoying the park, there is also so much for them to do in the local area including walking on the beach and exploring all around.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:
Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park and on the golf course. This applies to all dogs irrespective of how well trained they are!
Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.
Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.
Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
All our leisure facilities are now open. All gym and pool sessions must be booked in advance to maintain social distancing. Please call us on 01736 761830 to book.
All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.
Cornwall offers many walks along the coast all with spectacular views. All around the coastline there are coastal walks of varying difficulties waiting to be found. Listed below are some of the many walks available.
Waste Collection
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
Recycling
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
| We Recycle | Description | Location of recycling point |
| Glass bottles | All types and colours | In bin bays around the park |
| Cardboard | All thickness & boxes | In bin bays around the park |
| Paper | Newspaper and magazines, all other types of paper | In bin bays around the park |
| Tins | Any tins or cans- please rinse | In bin bays around the park |
| Plastic containers | Any plastic bottles- please rinse | In bin bays around the park |
| Plastic bags | Carrier bags | In bin bays around the park |
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.
Please follow the details below in order to connect:
Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.
What if Haulfryn Wi-Fi is not discoverable on my device?
Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.
If you wish to connect a different device you will need to log off the device already online.
To do this browse to ‘logmeoff.net’ and click to log your device off from the network.
Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.
+PLUS Accounts
Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.
Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
| +PLUS Account Duration | Cost |
| 1 Day | £5.00 |
| Weekend (4 Days) | £15.00 |
| Week (7 Days) | £20.00 |
| Month | £30.00 |
| Year | £200.00 |
HELPLINE NUMBER: 01282 508 208
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