You’ve arrived! Now it’s time to relax and enjoy your stay. We hope you have a fab time, exploring our park and the beautiful coast and countryside we're lucky to have close by. We've put together this handy guide for you to get the most from your holiday. Please chat to us for more info. Let the great times begin!
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home here we will pay you back the cost of your holiday*, so, you can enjoy the lifestyle that comes with owning your own holiday home. Ask our team for more info.
Share your holiday home with others while you’re not here and earn a few pennies to contribute your running costs by joining our managed sublet scheme.
All you need to do is let us know the dates you would like to use your home and we’ll do the rest!
For more information please call our Ownership Team on 01736 762 201 or email info@praa-sands.co.uk
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately two hours before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.
Reception Opening Hours:
Daily 9am – 6pm
Telephone: 01736 761042
Out of hours assistance: Between 6pm and 1am please phone the Park Warden on 07918 615356 if you require assistance.
For EXTREME EMERGENCIES after 1am a Duty Manager can be contacted by calling 07918 615356.
Reception re-opens at 9am for general enquiries and assistance.
A large range of leaflets and information booklets are on display and our reception team will be happy to help you plan your days out. In addition, we have been able to negotiate some special discounts for Praa Sands customers at a number of the top attractions
Useful Telephone Numbers
Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.
Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.
All our accommodation is NON SMOKING.
Before checking out of your lodge we kindly ask you to strip any beds that were used during your stay and leave them in the clear bag provided in your welcome pack. Please leave any mattress protectors on the beds.
Please do not use barbecues in any of our holiday homes.
Here in the South West we are blessed with some of the finest, cleanest beaches in the UK. Below is a list of some of the most popular beaches in the area, although there are many more waiting to be found. For safety’s sake, please check tide times and note that some beaches have no lifeguards.
Praa Sands
A huge sandy beach popular with families and surfers. There are also excellent views from the coast path to the west and east of Praa Sands. Note there is a slipway down to the beach.
St. Ives
A large wide sandy beach on the western side of St. Ives known as Porthmeor. There are facilities close to the beach including the Tate St Ives Gallery. On the north side of St. Ives there is a small but popular sandy beach.
Hayle
Hayle Sands is an excellent 3 mile sandy beach that stretches from the Hayle Estuary to Gwithian Towans and Godrevy Point. The lower half is close to the town of Hayle and comprises different sections of beach known as Hayle Towans, Black Cliff and Mexico Towans.
Porthcurno
A perfect sandy beach with superb coastal scenery, there is a small flight of steps to the beach. The nearby Minack Theatre can be visited during the day. Pedn Vounder beach can also be reached via the coast path, but note that access is difficult.
Portreath
A small port with a pleasant wide sandy beach to the west of the harbour and rock pools.
Kynance Cove
A picturesque cove with a pleasant sandy beach at low tide. The final steps down to the beach are steep.
Porthleven
A long sand & shingle beach starting at the fishing port of Porthleven and stretching three miles south east to the Loe Bar and Gunwalloe Fishing Cove.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.
Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child in the first instance please call the reception on 01736 761042.
If out of hours please contact the emergency phone on 07918 615356. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.
We would request that you DEPART your lodge by 10am on the last day of your stay.
We trust that you will enjoy your stay with us here at Praa Sands.
Before placing the dishes in the dishwasher, please remove the larger food particles to prevent the filter becoming blocked.
Co-Op in Rosudgeon supplies wide range of food and drink supplies for your convenience, and is just shy of 2 miles from Praa Sands.
R & J Supplies sells everything from hardware to household and beach essentials in the summer to Christmas decorations in the winter. As you leave the main park entrance it is almost next door on the right.
Chemist
Churches
Doctors Surgery
Farm Shops
A visit to a farm shop will show you some of the best products that Cornwall has to offer. Listed below are a few farm shops available in the area.
Petrol Stations
Supermarkets
Please familiarise yourself with the exit route from your lodge.
Disposable barbecues are not to be used. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.
In Case of Fire
Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Praa Sands Holiday Park, Praa Sands, Penzance, Cornwall TR20 9SH.
All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.
The Boathouse Bar & Restaurant
Indoor and outdoor dining will be available along with takeaway and click & collect options. Opening times are as follows:
Bar
Monday – Saturday: 11am-11:00pm
Sunday: 11am-10:00pm
Please note that these times may vary due to the time of year.
Food
Monday – Saturday: 12pm-2:30pm for lunch, 4pm-8:30pm for dinner
Sunday: 12-6pm
Disabled Facilities
Our main complex building is all on one level and a disabled toilet is situated within the leisure club area.
The Boathouse Bar & Restuarant welcomes well behaved dogs. Please keep your dog on a lead at all times.
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
Please familiarise yourself with the following information:
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
Most of our lodges do have washing machines. Please check your Hoseasons booking information. However, for any lodges that do not have a washing machine, a launderette is provided on park for your convenience. As we are a cashless park, please be aware that no refunds or change is given when using the launderette.
Cornwall’s vibrancy has evolved from a rich history and culture which still lives and breathes through the sites and scenery scattered throughout the county today. And with over fifty miles of heritage coastline, stone circles, castles and a rich maritime heritage, it’s a history worthy of discovery and celebration. Here is just a small selection worthy of a detour.
The Oven (electric)
The oven is heated by two elements: one at the top of the oven and the other underneath the floor of the oven.
To heat the oven, turn the selector switch to the required function. The control panel illumination and oven light will remain on. Then turn the oven temperature control to the required temperature. The oven indicator light will immediately come on and will remain on until the oven reaches the set temperature. This light will then automatically go on and off during cooking as the oven thermostat maintains the correct temperature.
Food should not be placed on the floor of the oven.
For gas ovens, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing.
The Grill (electric)
Select cooking method by turning control knob to select the required grill setting. The interior light will come on and the grill is ready to use.
For grilling and toasting use full width grill setting, half grill is suitable for small quantities of food as only the inner part of the grill will heat up. Once you have chosen the required setting, the indicator will light and remain on until the required internal temperature is reached. The indicator will go on and off throughout cooking although the grill remains on. To turn the grill off turn selector switch to position 0.
For gas grills, follow the procedure for gas ovens using the grill selector.
Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths and keep clear of the edge of the highlands. Small children should be supervised at all times. Praa Sands is a dog friendly beach all year round, however from the 1st of July to the 31st of August, dogs are not permitted on the beach between the hours of 10am and 6pm.
Each holiday home has a parking bay for one vehicle only. If you have additional vehicles please park them in one of the public parking areas. Please do not park on the grass or try to squeeze a second vehicle onto your parking place – we will ask you to move it.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Praa Sands is a wonderful place for you to holiday with your dogs. Not only do they have the opportunity of enjoying the park, there is also so much for them to do in the local area including walking on the beach and exploring all around.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:
Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park and on the golf course. This applies to all dogs irrespective of how well trained they are!
Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place in the appropriate bins.
Dogs are not permitted in the following areas:
In any of the holiday lodges on hire unless a designated pet unit
Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.
The Boathouse Bar & Restuarant welcomes well behaved dogs. Please keep your dog on a lead at all times.
For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
All gym and pool sessions must be booked in advance. Please call us on 01736 761830 to book.
Monday: 7am-8pm
Tuesday: 8am-8pm
Wednesday: 7am-6pm
Thursday: 8am-8pm
Friday: 7am-8pm
Saturday: 9am-8pm
Sunday: 9am-6pm
All our televisions are linked to Freeview so you have a full choice of channels available. Remote controls are provided for both TVs and DVD players.
Cornwall offers many walks along the coast all with spectacular views. All around the coastline there are coastal walks of varying difficulties waiting to be found. Listed below are some of the many walks available.
Waste Collection
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
Recycling
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
| We Recycle | Description | Location of recycling point |
| Glass bottles | All types and colours | In bin bays around the park |
| Cardboard | All thickness & boxes | In bin bays around the park |
| Paper | Newspaper and magazines, all other types of paper | In bin bays around the park |
| Tins | Any tins or cans- please rinse | In bin bays around the park |
| Plastic containers | Any plastic bottles- please rinse | In bin bays around the park |
| Plastic bags | Carrier bags | In bin bays around the park |
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site! Please do not leave any bin bags outside the lodges, as it can harm the ever curious seagulls.
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.
If you are having problems connecting to your WiFi, please contact reception for assistance on 01736 761042.
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