Are your parks closed as a result of the latest government guidance?
From Monday 12th April 2021, all our parks across both England and Wales will re-open.
What will be the checking in and out procedures once you re-open?
Due to the most recent national lockdown, all holidays have regrettably been cancelled until at least the end of February. We apologise for any inconvenience and a full refund will be issued to you.
Will there be an enhanced cleaning regime when we visit?
Our parks have implemented enhanced cleaning, health and safety and social distancing measures to ensure that our customers and team members are kept safe. The enhanced cleaning measures include regular sanitisation, sanitation stations, extended use of PPE and limiting the numbers of people allowed in buildings.
Will I be sufficiently distanced from others when staying at our holiday home?
Haulfryn have implemented a social distancing policy in all our buildings with restrictions on the numbers of people allowed in each area, as well as defined queuing distances and shields to protect our customers and team members. Please remember our holiday homes are 5m apart as standard.
Can I visit a Haulfryn Park if I feel unwell?
As per Public Health England guidelines, we ask all customers to not visit our parks if you have a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell.
Are your leisure facilities such as gyms and spas still open?
Our spa facilities across both England and Wales are open for treatments from Monday 12th April. However, spa pools and saunas remains closed until further notice.Gyms across our parks in England will also open on Monday 12th April, albeit with some restrictions still in place. Our expectation is that gyms across our Welsh parks will re-open on Monday 3rd May.Please contact individual parks directly for specific guidance on the restrictions in place.
Can I rent out my holiday home at this time?
From Monday 12th April, you are permitted to welcome holiday makers for overnight stays. However, some restrictions do remain in place and household mixing is not permitted.
When can I start booking holidays?
Holidays can currently be booked, however it may be necessary to cancel your booking dependant on government announcements and guidelines.
What measures will be in place to protect visitors, team members and local communities?
Haulfryn have implemented social distancing policies, enhanced cleaning regimes, team member training and enhanced use of PPE across all areas of all our parks, ensuring that we take all necessary precautions to ensure our team members, customers and the wider community are kept as safe as possible. We have also more recently introduced lateral flow testing which is available for all our team members.
Do I need to wear a face covering whilst on park? If so, where?
Guests are required to wear face coverings in shops, spas, reception buildings and any other indoor public areas where social distancing may be difficult.
Where can I do my laundry?
Dependant on the current Government advice, some of our facilities remain closed, or are running a reduced or limited operation. Please contact our reception team at your park for the most current information.
Can I sit on my decking and use my hot-tub?
You can use the decking and the hot tub at your accommodation, but please retain social distancing rules if you are interacting with anyone outside of your household. If our maintenance team are servicing your hot tub, we kindly ask that you remain inside your lodge until they have completed their checks.
Where can I go to exercise when staying at a Haulfryn Park?
Our leisure and spa facilities across the UK will begin to open from Monday 12th April. However, you are required to book your slot using our online booking systems. Plus, many of our parks have wide, open spaces such as forests and nearby beaches where you can safely walk, run or cycle while still retaining social distancing rules. Please contact our reception team at your park for advice and suggestions on where to go.
Who can I speak to, to report anyone seen breaking social distancing or other COVID-19 related rules?
If you have any concerns, please contact the reception team on your park.
How can I view current holiday homes for sale?
Our sales offices in England and Wales are open. We have various ways of viewing homes for sale, whilst adhering to Government guidelines. Please contact the team to arrange a viewing most convenient for your needs.