Welcome to Holmans Wood Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation, please let us know straight away – your holiday enjoyment is our primary concern.

Reception: 01626 853785
Open daily 9am to 5:30pm

Internet access: Free to use but please register first.

Out of hours assistance: Call 999 immediately for emergency services.

Fire, Police or Ambulance
For any other extreme emergencies only between 8pm to 8am the Park Warden can be called on 07393 797544.

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is non smoking.

For guests staying in our lodges you are welcome to bring your own BBQ to use on the parking area or path beside your lodge. We request that disposable BBQs are not placed directly on the decking as this will result in damage.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or hot water, please contact reception and a member of our maintenance team will have a look for you.

As a family holiday park, the safety of our guests, including children, is of paramount importance. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.

Although it's sad to say goodbye, all good things must come to an end. Your check out time is 10am on the last day of your stay.

Please lock your accommodation using your mobile app. If you have a door card it must be returned to the post box outside reception before you leave. If you wish to leave early please bring your card to reception and pop your card in the post box inside our reception area.

Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack. We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us.

We hope you enjoy your stay with us.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In case of fire

Please only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Holmans Wood Holiday Park, Harcombe Cross, Chudleigh, Devon, TQ13 0DZ.

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
• Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 07393797544 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

If in doubt call Holmans Wood's 24hr emergency number: 07393797544

Your hot tub is there for you to enjoy relaxing in the warm bubbles. Our maintenance team has cleaned and checked your hot tub for your arrival. A member of the team will also check it at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8am and 10.30pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)

Please don't add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 8.30am  – 10.30pm
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Used at your own risk as no refunds are available. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.

There is one parking space per lodge. If you have additional cars please park them in the reception car park.

Electric vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point in the local area. Finlake Resort & Spa has them available.

Texaco Station TQ13 0DF - 2 minute drive from the reception

In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place them in the appropriate bins.

Dogs are not permitted in the following areas:

• In any of the holiday homes or lodges on hire, unless specified as a pet-friendly unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should not be left alone in the accommodation. Dogs should only be left alone in the accommodation if you are sure they will not bark to the point of annoying other guests or cause any damage.

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker or if any guest is found to have smoked in the accommodation, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.

2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.

3. When checking in online, a security deposit of £250 will be pre-authorised against your credit or debit card. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:

3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
3.2. Damage has been caused to the property itself;
3.3. Cleaning charges in excess of the normal level of cleaning;
3.4. Smoking has occurred inside the property;
3.5. Animals have been inside a non-pet friendly holiday home;
3.6. Any outstanding monies on your account, including late check-out fees;

4. For any claims against your security deposit;
4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.

5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.

6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 08:30am – 10:30pm.
6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.

7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.

8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.

9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.

10. The pre-authorised amount is set aside by your card issuer for a period of at least 10 (ten) days from the date of pre-authorisation. The pre-authorisation will affect your available funds, balance, or spending limit. For more information please contact your card issuer.

11. Once a pre-authorisation has been made, Haulfryn Group Ltd cannot release, remove or lower the pre-authorised amount. This is a restriction imposed by the card issuer, and cannot be negotiated.

12. No card details are stored by Haulfryn.

Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.

We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.

All our televisions are linked to Freeview so you have a full choice of channels available. Batteries are included for the remote control.

Waste collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

Please help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your Wi-Fi, please contact reception for assistance on 01626 853785.

The oven (gas)

The oven is heated by gas.
To light, the oven turns the oven selector to the desired position and depresses either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it. You can then select the gas mark you require.

The grill

The grill is also heated by gas. Follow the procedure for gas ovens using the grill selector. Please ensure the door is kept open when the grill is being used.

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.

Doctor

Tower House Surgery 01626 852379
Riverside Surgery Bovey 01626 832666
For urgent care when GP surgery is closed: 111
Hospital

Newton Abbot Hospital 01626 324500 (Minor Injuries Unit 10am-8pm)
Royal Devon & Exeter 01392 411611 Barrack Road, Exeter, Devon EX2 5DW
Dentist

Emergency Dental Service, Brunel Road, Newton Abbot 01392 823862
Police Non-Emergency: 101

Vet
Chudleigh & Kingsteignton Vets 01626 853280

Garage
Chudleigh Motors (Sibleys) TQ13 0JG 01626 853157
Buyrite Tyres, Newton Abbot , 01626 369496

Caravan & Motor Home Service & Repairs
Tavistock, PL19 8JE 01822 834945
Rivendell, Holsworthy, EX22 6JG 01409 254075
AJ Caravans, Heathfield , TQ126UT 07989762131

Supermarkets
Tesco TQ12 3RN
Asda TQ12 1TG
Sainsbury’s TQ12 1BN
Lidl TQ12 3AQ all in Newton Abbot

Pharmacy
Chudleigh Pharmacy 01626 854977
Boots – Newton Abbot 01626 369025

Tourist Information Centre Bovey Tracey: 01626 832047
Dartmoor National Park Visitor Information: 01364 661520

Bus
Stagecoach, bus service timetable available in reception

Taxi
Chudleigh Dial A Car 07730 568719
Teignbridge Taxis 01626 333333
Gems taxis 01626 201010

Cinema
Alexandra Cinema Newton Abbot 0871 230 3200
Odeon, Exeter 0871 224 4007
Vue Cinema, Exeter 01392 430233

Takeaways

Rominoss pizza
1.3 miles, approx. 4 mins drive
9 Fore street, Chudleigh TQ13 0HX
Tel: 01626 853070
Will deliver

Mei Wah Chinese
1.3 miles, approx. 4 mins drive
68 Fore Street, Chudleigh, TQ13 0HT
Tel: 01626 853714
Will deliver

Pubs

The Highwaymans Haunt
0.4 miles, approx. 1 min drive or approx. 5 min walk
Exeter road, Chudleigh , TQ13 0DE
Tel: 01626 852759
Pub offering real ales and ciders, lunch, dinner, and a carvery on a Sunday. Families and dogs welcome.

Phoenix Gastro Pub Restaurant
1.3 miles, approx. 4 mins drive
25 Fore Street, Chudleigh , TQ13 0HX
Tel: 01626 859005
The phoenix is a beautiful gastropub set in the heart of Chudleigh, offering locally sourced, freshly cooked modern food.

The Retreat
3.2 miles, approx. 8 mins drive
Finlake Holiday Park Chudleigh TQ13 0EJ
01626 563240

Restaurants

Claycutters Arms
3.4 miles, approx. 10 mins drive
Chudleigh Knighton, Newton Abbot, TQ13 0EY
Tel: 01626 853345

The Cridford Inn
2.8 miles, approx. 11 mins drive
Trusham, Newton Abbot, TQ13 0NR
Tel: 01626 853694

Eastern Eye
7 miles, approx. 18 mins drive
120-122-124 Queen Street, Newton Abbot, TQ12 2EU
Tel: 01626 331155

The Rio Grande
7.4 miles, approx. 22 mins drive
9 Wolborough Street, Newton Abbot, TQ12 1JR
Tel: 01626 330488
Mexican Restaurant

The Retreat Forest Kitchen & Bar
3.2 miles, approx. 8 mins drive
Finlake Holiday Park Chudleigh TQ13 0EJ
Pub/Restaurant
Takeaway service also offered