You’ve arrived! Now it’s time to relax and enjoy all that our park has to offer. We do hope that you enjoy your holiday with us and find time during your stay to explore the park and its surrounding coast and countryside. This guide tells you all that you need to know to get the most from your holiday plus a few DOs and DON’Ts that will ensure your stay is as comfortable as possible. If you require any further assistance please do not hesitate to ask us. Enjoy your holiday!
Pop up to the main reception and ask the Owners Team for more details. We work with a no-pressure sales environment, our job is to give you all the information and explain your running costs and income throughout
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home we will pay back the cost of your holiday.
All of our homes are privately owned. We have a Sublet Scheme to gain income and contribute to running costs.
Earn from your holiday home with our 5 Star Subletting Scheme. Book the days you would like to use your home and we’ll do the rest!
For more information please call our Ownership Team on 01647 231545 or email firstname.lastname@example.org.
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately two hours before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Our friendly and knowledgeable team are here to help so please don’t hesitate to come in and see us. If you have any concerns, please let us know straight away as your holiday enjoyment is our prime concern.
A selection of leaflets and information booklets are available upon request from Reception. This fact file has been produced as a guide and each entry is for information only and does not necessarily represent a recommendation. If you require any further assistance do not hesitate to contact us.
We are here to help
Reception: 01647 231545
Open daily 9am to 6pm
Internet access: Each lodge has its own WiFi, and login details can be found in the lodge
Out of hours: Call 999 immediately for emergency services Fire, Police or Ambulance
For any other EXTREME EMERGENCIES only between 8pm to 8am the Park Warden can be called on 07824 633916.
Departure: Please vacate your Holiday home by 10am.
Useful Telephone Numbers
Your accommodation is situated in a wonderful countryside setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set from your private deck?
Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.
All our accommodation is NON SMOKING. An ashtray can be found under the sink if you do require a cigarette; however, you are cordially requested to smoke outside the lodge. Smoking inside the lodge may result in a claim against your security deposit.
For customers staying in our lodges you are welcome to bring your own BBQ or use a disposable BBQ on the gravel area beside your lodge. We request that disposable BBQs are not placed directly on the decking as this will result in damage.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.
As a family-orientated Holiday Park Operator, the safety of our customers, including children, is of paramount importance. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.
We would request that you DEPART your lodge by 10am on the last day of your stay. Please lock your accommodation using your mobile app. If you have a door card it must be returned to reception before you leave. If you wish to leave early please bring your card to reception and pop your card in the post box inside our reception area.
Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.
In Case of Fire
Please only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Dartmoor View Holiday Park, Whiddon Down, Okehampton, Devon EX20 2QL.
Our public areas are fitted with smoke alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.
All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.
If you suspect a gas leak inside your lodge:
IF IN DOUBT CALL DARTMOOR VIEW’S 24HR EMERGENCY NUMBER: 07824 633916
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8:30 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
Used at your own risk as no refunds available at this time due to not handling money by team members. Some of the units may have washing machines inside. The launderette operates on a cash only basis, 24 hours a day. As we are a cashless park, change cannot be provided on park, and we therefore respectively request that you bring cash with you.
Our swimming pool is open, weather permitting, from 1st May – 31st October.
Please call us on 01647 231545 for the most up-to-date information on opening times and social distancing protocols.
Tourist Information Centre and Museum: 01837 52295
Dartmoor National Park Visitor Information: 01822 890414, Princetown
The Oven (Gas)
The oven is heated by gas.
To light, the oven turns the oven selector to the desired position and depresses either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it. You can then select the gas mark you require.
The grill is also heated by gas. Follow the procedure for gas ovens using the grill selector. Please ensure the door is kept open when the grill is being used.
There is one parking space per lodge. If you have additional cars please park them in the reception car park or outside in the layby.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point in the local area. The nearest EV charging point is located at Whitehouse services, Belstone.
Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:
Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!
Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place them in the appropriate bins.
Dogs are not permitted in the following areas:
Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should not be left alone in the accommodation.
For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker or if any guest is found to have smoked in the accommodation, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.
We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.
All our televisions are linked to Freeview so you have a full choice of channels available. Batteries are included for the remote control.
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
|We Recycle||Description||Location of recycling point|
|Glass bottles||All types and colours||In bin bays around the park|
|Cardboard||All thickness & boxes||In bin bays around the park|
|Paper||Newspaper and magazines, all other types of paper||In bin bays around the park|
|Tins||Any tins or cans- please rinse||In bin bays around the park|
|Plastic containers||Any plastic bottles- please rinse||In bin bays around the park|
|Plastic bags||Carrier bags||In bin bays around the park|
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.
If you are having problems connecting to your WiFi, please contact reception for assistance on 01647 231545.
Dartmoor View is the perfect place in both winter and summer. Book your next holiday before you leave and get 10% off the brochure price of your chosen lodge type. Please contact Hoseasons to make your booking.
We look forward to welcoming you back again soon.
If you enjoyed your stay please spread the word – just search Dartmoor View Holiday Park on TripAdvisor to leave us a review.
If something about your stay was less than satisfactory, please email email@example.com which will go directly to the General Manager.
Why not visit another of our parks for your next break? See all our options throughout the UK at www.haulfrynholidays.co.uk/our-parks
On behalf of all of The Dartmoor View Team have a pleasant journey home and we look forward to seeing you again very soon.