Welcome to Dartmoor View Holiday Park

Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns with your accommodation, please let us know straight away – your holiday enjoyment is our primary concern.

We are here to help

Reception: 01647 231545

Open daily 9am to 6pm

Internet access: Each lodge has its own WiFi, and login details can be found in the lodge

Out of hours: Call 999 immediately for emergency services Fire, Police or Ambulance

For any other EXTREME EMERGENCIES only between 8pm to 8am the Park Warden can be called on 07824 633916.

Departure: Please vacate your Holiday home by 10am.

Useful Telephone Numbers

Doctor:

• Chagford Health Centre, TQ13 8BW 01647 433320
• Okehampton Medical Centre, EX20 1AY 01837 52233
• For urgent care when GP surgery is closed: 111

Hospital:

• Okehampton Medical Centre, EX20 1AY 01837 52233 (Minor Injuries Unit 10am-6pm)
• Royal Devon & Exeter 01392 411611 Barrack Road, Exeter, Devon EX2 5DW

Dentist:

• Taw Valley Dental Care, EX20 2DT 01837 880096
• Okehampton Dental Practise, EX20 1DZ 01837 52745

Vet:

• North Park, Okehampton, EX20 1UE 01837 658777
• Okeford, Chagford, TQ13 8A 01647 432488

Garage :

• Sticklepath Garage, EX20 2NR 01837 840601
• C & C Motor, EX20 1EU 01837 54321
• ATS Tyres, EX20 1BQ 01837 53277

Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sun set over the trees from your private balcony.

Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.

All our accommodation is NON SMOKING.

For customers staying in our lodges you are welcome to bring your own BBQ or use a disposable BBQ on the gravel area beside your lodge. We request that disposable BBQs are not placed directly on the decking as this will result in damage.

Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you.

As a family-orientated Holiday Park Operator, the safety of our customers, including children, is of paramount importance. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.

We would request that you DEPART your lodge by 10am on the last day of your stay. Please lock your accommodation using your mobile app. If you have a door card it must be returned to reception before you leave. If you wish to leave early please bring your card to reception and pop your card in the post box inside our reception area.

Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.

In Case of Fire

Please only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address: Dartmoor View Holiday Park, Whiddon Down, Okehampton, Devon EX20 2QL.

Our public areas are fitted with smoke alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.

Takeaways

• Pizza Plus 6.7 miles, approx. 13 mins drive
  19 East Street, Dartmoor National Park, Okehampton, EX20 1AT
  Tel: 01837 53786
• Ma Ida Restaurant 6.9 miles, approx. 14 mins drive
  37 Fore Street, Okehampton, EX20 1HB
  Tel: 01837 318030
  Indian Restaurant & Takeaway

Pubs

• Post Inn 0.4 miles, approx. 1 min drive or approx. 8 min walk
  Exeter Road, Whiddon Down, Okehampton, EX20 2QT
  Tel: 01647 231242
  A traditional 16th-century village inn and pub offering real ales and ciders, lunch, dinner, and a carvery on a Sunday. Families and dogs are welcome.
• Taw River Inn 3.1 miles, approx. 5 mins drive
  Sticklepath, Okehampton, EX20 2NW
  Tel: 01837 840377
  Traditional village pub & restaurant serving home-cooked food and real ales with a beer garden and outdoor seating. Has a games room with a pool table and dartboard. Families and pets are welcome.
• Tom Cobley Tavern 3.9 miles, approx. 8 mins drive
  Main Street, Spreyton, EX17 5AL
  Tel: 01647 231314
  Family-run 16th-century pub with a beer garden and traditional pub food. Families and dogs are welcome. Make sure to book in advance.

Restaurants

• Ma Ida Restaurant 6.9 miles, approx. 14 mins drive
  37 Fore Street, Okehampton, EX20 1HB
  Tel: 01837 318030
  Indian Restaurant & Takeaway
• The restaurant at Mill End, Chagford 3.2 miles, approx. 7 mins drive
  Mill End Hotel, Chagford, Newton Abbot, TQ13 8JN
  Tel: 01647 432282
  Email: www.millendhotel.com
  Classic English menu encompassing modern twists, with ingredients sourced locally and from the Devon and Cornish coasts. Devon Cream Teas and classic afternoon tea are also available. Make sure to book in advance by phone or online.
• The Dartmoor Inn 15.8 miles, approx. 18 mins drive
  Moorside, Okehampton, Devon, EX20 4AY
  Tel: 01822 820221
  Bar & restaurant with a series of intimate dining rooms each with its own intriguing style, including designs reminiscent of Scandinavia and New England.
• The Arundell Arms Hotel 9.6 miles, approx. 19 mins drive
  Fore Street, Lifton, PL16 0AA
  Tel: 01566 784666
  Bar & restaurant serving brasserie food and local ales, with ingredients sourced locally. Well-behaved dogs are welcome at the bar.

All our gas boilers and appliances are installed and inspected regularly by our safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.

If you suspect a gas leak inside your lodge:

• Open all windows and doors to ventilate the area.
  Turn off all appliances, extinguish any naked flames, and do not activate any switches or equipment.
• Isolate the gas supply outside the accommodation by closing the cylinder or emergency control valve.
• Advise reception or call the after-hours emergency number 07824 633916 and inform them that you suspect a gas leak.
• Evacuate the accommodation, and do not re-enter or turn on the gas supply until a registered gas engineer has investigated the area and declared the unit safe.

IF IN DOUBT CALL DARTMOOR VIEW’S 24HR EMERGENCY NUMBER: 07824 633916

We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.

The hot tubs are set on a heater/filtration timing system which runs daily between 8:30 am and 10.30 pm.

Please do not adjust the programme button, please ask maintenance to do this for you.

In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.

• To turn the hot tub on press the high power jet button
• To turn the light on press the light button on the keypad
• To add more air bubbles twist the tap to open; close the tap to reduce the bubbles. (On some tubs only)
• To increase the temperature press the up arrow on the keypad until the required temperature is reached. Water temperature will increase at approximately 2 degrees per hour if the hi jets are off and the tub lid is closed
• To decrease the temperature press the down arrow. Water temperature will decrease slowly according to the ambient air temperature.

Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.

We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.

We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.

• Please familiarise yourself with the following information:
• Keep the cover on the hot tub when you are not using it.
• Shower before and after use.
• Maximum bathe time 15 minutes.
• Only use your hot tub between 08:30am – 10:30pm.
• Excessive use may lead to skin irritation/heat rash/dizziness.
• Cool off & shower before re-entering.
• Never use the hot tub whilst under the influence of alcohol.
• Never use the hot tub during a thunderstorm or when lightning is forecast.
• Always tie back long hair – this will stop it from getting sucked into filters.
• We strongly recommend children under the age of 8 do not use the hot tub.
• No diving into or ducking under the water.
• Children under the age of 14 must be supervised at all times.
• We strongly advise you not to use the hot tub if you are pregnant.
• We use chlorine and bromine in our hot tubs – if you are allergic to either of these chemicals please do not use the hot tub.
• The jets will supply bubbles – never add any detergents or chemicals to the hot tub. You could damage the hot tub or cause a chemical reaction which could damage you!
• We suggest you remove all jewellery before using your hot tub.

We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.

Used at your own risk as no refunds available at this time due to not handling money by team members. Some of the units may have washing machines inside. The launderette operates on a cash only basis, 24 hours a day. As we are a cashless park, change cannot be provided on park, and we therefore respectively request that you bring cash with you.

Swimming Pool

Our swimming pool is open, weather permitting, from 1st May – 31st October.

Please call us on 01647 231545 for the most up-to-date information on opening times and social distancing protocols.

Tourist Information Centre and Museum: 01837 52295

Dartmoor National Park Visitor Information: 01822 890414, Princetown

Bus

• Whiddon Down local bus service timetable available in reception

Taxi

• R S Taxi, Whiddon Down 01647 279008
  Oke Taxi, Okehampton 01837 55025

Race Course

• Exeter Race Course 01392 832599

Cinema

• Carlton, Okehampton 01837 658586
• Odeon, Exeter 0333014501
• Vue Cinema, Exeter 03453084620

Horse Riding

• Babeny Farm, Moretonhampstead, TQ13 7PS 01364 631296

Cycle Hire

• Haldon Forest, Exeter, EX6 7XR 01392 833768
• Devon Cycle Hire, Okehampton, EX20 4HR 01837 861141

Canoe/kayak

• Spirit of Adventure, Princetown, PL20 6SP 01822 880277

Fishing

• Week Farm Fishery, Okehampton, EX20 4HZ 01837 861221

Pharmacy

• 9am to midnight: Boots, Exeter, EX4 1AH 01392 271372
• 9am to 5.30pm: Boots, Okehampton, EX20 1DN 01837 54322

Supermarkets

• Waitrose, Co Op and Lidl in Okehampton

Banks

• Okehampton: Lloyds Bank

Fuel

• Esso, Whiddon Down, A30 Services

The Oven (Gas)

The oven is heated by gas.
To light, the oven turns the oven selector to the desired position and depresses either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it. You can then select the gas mark you require.

The Grill

The grill is also heated by gas. Follow the procedure for gas ovens using the grill selector. Please ensure the door is kept open when the grill is being used.

There is one parking space per lodge. If you have additional cars please park them in the reception car park or outside in the layby.

Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point in the local area. The nearest EV charging point is located at Whitehouse services, Belstone.

Thank you.

Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.

In order to ensure the enjoyment of everyone we would ask that you adhere to the following:

Keep your dog on a lead

You must keep your dog on a lead at all times when walking through the park and woodlands. This applies to all dogs irrespective of how well trained they are!

Do not allow your dog to foul indiscriminately

Please ensure you always pick up any deposits left by your dog and place them in the appropriate bins.

Dogs are not permitted in the following areas:

• The children’s playground
• Swimming pool
• In any of the holiday homes or lodges on hire, unless specified as a pet-friendly unit

Do not allow your dog to be a nuisance

We would ask that dogs do not sit on the furniture or the beds. Dogs should not be left alone in the accommodation.

For your security deposit we take a pre-authorisation of £250. Please note that no money is taken from your account.

Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker or if any guest is found to have smoked in the accommodation, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.

Terms and Conditions

1. Your accommodation will be in a clean, tidy and well-presented manner for your arrival. If you believe this is not the case, please notify a member of the team on the day of arrival so we can rectify any issues or make a note of anything that you have brought to our attention. Written confirmation of any issues raised should be obtained from the team member it was reported to.
2. Any issues that were not highlighted to a member of park staff on the day of arrival after check-in will be included in the post-departure assessment of the holiday home & may result in a claim against the holidaymaker’s security deposit.
3. When checking in online, a security deposit of £250 will be pre-authorised against your credit or debit card. You shall be responsible for all damages or breakages caused by you and/or members of your party to the property or its contents (including the cost of any work needed to rectify any issues, damage or breakages). Reasons for monies being taken from your account are not exclusive to but could include:
   3.1. Contents of the property are found to be missing, broken or have been damaged beyond the normal wear and tear;
   3.2. Damage has been caused to the property itself;
   3.3. Cleaning charges in excess of the normal level of cleaning;
   3.4. Smoking has occurred inside the property;
   3.5. Animals have been inside a non-pet friendly holiday home;
   3.6. Any outstanding monies on your account, including late check-out fees;
4. For any claims against your security deposit;
   4.1. Haulfryn shall obtain a quote for the damage repair or replacement, after which you shall be notified of the full amount due.
   4.2. If the full value of damage repair or replacement does not total the full value of the security deposit you shall be contacted by Haulfryn and have seventy-two (72) hours to settle the sum due, after which, if the balance has not been settled, Haulfryn will claim the full security deposit.
   4.3. If the full value of damage repair or replacement totals more than the full value of the security deposit, you will be contacted for any additional payment.
5. If a holiday home requires numerous smaller repairs, Haulfryn may keep the full value of the security deposit.
6. Monies could also be held by Haulfryn Group Limited as a result of a breach by you and/or members of your party of any of the following rules in connection with a Hot Tub on Park:
   6.1. Keep the cover on the hot tub when you are not using it. Shower before and after use. Maximum bathe time 15 minutes. Only use your hot tub between 08:30am – 10:30pm.
   6.2. Never use the hot tub whilst under the influence of alcohol. Never use the hot tub during a thunderstorm or when lightning is forecast.
   6.3. If any of the above is found to be true, Haulfryn Group Ltd will retain your Security deposit as appropriate at their sole discretion.
7. Haulfryn will attempt to notify all holidaymakers within 72 (seventy-two) hours of finding any damaged or missing items if Haulfryn feels there is reason to make any claims against a security deposit.
8. You are not permitted to charge your electric vehicle (EV) from the power supply within your accommodation. EVs should only be charged at professionally installed charging points in the local area. Haulfryn will seek to recover from your recompense to cover any damages caused by a breach of this policy.
9. A 20% maintenance charge will be applied to any product, works or service carried out by Haulfryn or a third party.
10. No card details are stored by Haulfryn.

Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.

We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.

All our televisions are linked to Freeview so you have a full choice of channels available. Batteries are included for the remote control.

Waste Collection

Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.

Recycling

As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:

PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!

As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi in all the lodges. Simply connect your device to the lodge Wi-Fi. Logins are available in your lodge.

If you are having problems connecting to your WiFi, please contact reception for assistance on 01647 231545.