You’ve arrived! Now it’s time to relax and enjoy all that our park has to offer. We do hope that you enjoy your holiday with us and find time during your stay to explore the park and its surrounding coast and countryside. This guide tells you all that you need to know to get the most from your holiday plus a few DOs and DON’Ts that will ensure your stay is as comfortable as possible. If you require any further assistance please do not hesitate to ask us. Enjoy your holiday!
Pop up to the main reception and ask the Owners Team for more details. We work with a no-pressure sales environment, our job is to give you all the information and explain your running costs and income throughout
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home we will pay back the cost of your holiday.
All of our homes are privately owned. We have a Sublet Scheme to gain income and contribute to running costs.
Earn from your holiday home with our 5 Star Subletting Scheme. Book the days you would like to use your home and we’ll do the rest!
For more information please call our Ownership Team on 01373 822238 or email email@example.com.
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately two hours before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Our friendly and knowledgeable team is here to help so please don’t hesitate to come in and see us. If you have any concerns, please let us know straight away as your holiday enjoyment is our prime concern.
A selection of leaflets and information booklets are on display in our reception. This fact file has been produced as a guide and each entry is for information only and does not necessarily represent a recommendation. If you require any further assistance do not hesitate to contact us.
We are here to help
Reception: 01626 853785
Open daily 9am to 5:30pm
Internet access: Free to use but please register first.
Out of hours assistance: Call 999 immediately for emergency services.
Fire, Police or Ambulance
For any other EXTREME EMERGENCIES only between 8pm to 8am the Park Warden can be called on 07393 797544.
Departure: Please vacate your holiday home by 10am.
Useful Telephone Numbers
Police Non-Emergency: 101
Caravan & Motor Home Service & Repairs
Your accommodation is situated in a picturesque setting and provides a unique and relaxing holiday environment. It is superbly equipped and beautifully styled so what could be more enjoyable than watching the sunset over the trees from your private balcony?
Our maintenance and housekeeping teams have fully checked the lodge prior to your arrival so we are confident that you will have a trouble-free stay. However if you do find something amiss, or if something goes wrong during your stay, please advise us as soon as possible.
All our accommodation is NON SMOKING. An ashtray can be found under the sink if you do require a cigarette; however, you are cordially requested to smoke outside the lodge.
Tourist Information Centre Bovey Tracey; 01626 832047
Dartmoor National Park Visitor Information; 01364 661520
For customers staying in our lodges you are welcome to bring your own BBQ to use on the parking area or path beside your lodge. We request that disposable BBQs are not placed directly on the decking as this will result in damage.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or hot water, please contact reception and a member of our maintenance team will have a look for you.
As a family-orientated Holiday Park Operator, the safety of our customers, including children, is of paramount importance. Should your child go missing report immediately to reception; all team members are trained in the procedure for finding lost children.
We would request that you DEPART your lodge by 10am on the last day of your stay, if you are planning on leaving early, please do let us know.
Please lock your accommodation using your mobile app. If you have a door card it must be returned to the post box outside Reception before you leave. If you wish to leave early please bring your card to reception and pop your card in the post box inside our reception area.
We trust that you will enjoy your stay with us here at Holmans Wood. Your opinion counts so we would be very grateful if you could complete the questionnaire which was enclosed within your welcome information pack.
We use the information you provide to improve our performance. Your views are taken extremely seriously so please help us to enhance your future holidays with us by returning the questionnaire.
Chudleigh, Newton Abbot, Devon TQ13 0EJ
Visit our sister park, just down the road, for delicious food, the state-of-the-art waterpark and fitness complex, exciting activities, and luxurious beauty treatments!
Finlake Falls is now open. All sessions must be booked in advance online to maintain social distancing. Please visit our website here for further guidance.
Please click here to view our pool timetable and to book a slot.
Finlake offers the perfect environment for you and your family to enjoy your favourite sport or try something new
or simply have fun and get active whilst on holiday.
Our great range of activities allows the whole family to get involved, whether you Go Slow and enjoy a game of disc golf, or Go Wild and experience the techniques of abseiling, you will find our fantastic selection of on- and off-site activities offer something for everyone. Have you ever wished you could walk across the water? Look no further than our inflatable water walkerz. Don’t try to run before you can walk as standing up requires very good balance!
Try body zorbing where you become a human skittle – the battle is on for the last person standing! Or for the energetic try Aeroball! It’s not quite basketball, similar to volleyball, and uses a trampoline!
For people who love water we have fun family-oriented water activities: learn how to snorkel using specialized equipment in the safe surroundings of a swimming pool. Our sea scooters are a gadget James Bond would be envious of. The sea scooters propel you under and above the water. Try to stay dry as you paddle across the swimming pool in inflatable canoes whilst trying not to capsize!
For budding Robin Hoods join us for an archery session, whether you wish to practice your technique or have a go at archery for the first time. It’s a great activity for the family to share a new experience together.
Visit our website here to look at our Go Active timetable to discover the many more activities on offer to enhance your holiday.
Using qualified instructors and keeping group sizes to a minimum ensures you receive a high level of support and tuition throughout your session. Please be aware that payment is required on booking and children under the age of sixteen must be supervised by a parent or guardian throughout the session.
Pre-booking is essential to avoid disappointment. You can book by calling us on 01626 563250 or visiting the Finlake Falls reception.
All our leisure facilities at Finlake are now open. All gym sessions and classes must be booked in advance online to maintain social distancing.
Please click here to view our class timetable and to book a gym slot.
Sirona Spa is now open, albeit with a limited list of treatments and facilities available. All treatments and experiences must be booked in advance online to maintain social distancing.
Please visit our website here for further guidance, a full list of treatments and to book.
Tennis & Multisport Courts
There are two hard tennis courts which are free for holidaymakers. It is recommended to pre-book the courts, this can be done at Finlake Falls reception or by calling 01626 563250.
One of the tennis courts features basketball hoops and five-a-side football goals, please express your preference of activity at the time of booking.
Racquets are available to hire from Finlake Falls reception, for a cost of £5 for two racquets and balls. A £10 deposit is required. Lost or damaged equipment incurs a charge of £1 per ball and £5 per racquet.
We have two outdoor table tennis tables located by the paintball range. Booking is recommended and can be done at Finlake Falls reception. Paddles are available to hire for £5 for two paddles and two balls. A £10 deposit is required.
Lost or damaged equipment incurs a charge of 50p per ball and £5 per paddle.
The fishing lake is available free of charge to all residents, however, all fishermen must be in possession of a National Rod Licence which may be purchased from the local post office (nearest post office to Finlake is in Chudleigh) or online.
Please do not park by the lake – all cars should be left in the main car park.
The lake is stocked with tench, bream, skimmers, roach, crucian carp, golden orfe, golden rudd, and mirror carp. Please use a maximum of two rods, barbless hooks only, and no keepnets or groundbait are to be used. All anglers must use a landing net. Baits allowed are maggots, sweetcorn, and luncheon meat only. The lake is open from 7am – dusk. Please remove all lines and hooks when leaving to prevent any injuries to wildlife. Please do not take fish hooks into the lodge.
Split into two areas our adventure playground is a great place for our younger guests to let off steam. It is located on the hill close to The Brambles.
Please ensure that children are supervised by a parent or guardian whilst using the equipment.
We have over 60 acres of woodland to explore. The all-weather paths start from the side of the children’s playground and take you behind the fishing lake and into the woods at the back of the picnic area.
The majority of pathways are pushchair, bicycle and horse friendly. Using the woodland walks is a fantastic way to discover Finlake’s natural surroundings. Please be mindful that the wooded areas are purposely left in a natural state to encourage wildlife to make their homes in the woodland. This means that pathways can be uneven, often muddy and slippery and there may be exposed tree roots. We advise you to take additional care when walking in these areas and ensure you are wearing suitable footwear.
There is a colourful woodland walks booklet available to purchase at The HUB. This also has a children’s story to read as you explore the woods, plus lots of information on trees and insects you may encounter.
Bare Foot Walk
An innovative way to have fun, learn about different surfaces and with several health benefits, Bare Foot Walking is becoming increasingly popular with children and adults alike. To enjoy this new experience just slip off your shoes and socks and make your way along our newly created footpath (located behind Foxes Walk). With a variety of textures to explore and possibly muddy puddles, just remember to take an old towel with you to wash your feet!
Finlake Riding Stables are located halfway up the main driveway. They offer both lessons for beginner and experienced riders. Please telephone them directly on 01626 852096 to book.
Please note that this activity is not owned by the Haulfryn Group and is under separate management to the park.
Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however, if you do need a replacement battery during your stay, please contact reception.
In Case of Fire
Please only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address:
Holmans Wood Holiday Park, Harcombe Cross, Chudleigh, Devon, TQ13 0DZ.
The Retreat Bar & Restaurant
Indoor and outdoor table service is available along with takeaway and delivery options, with reduced capacity to maintain social distancing and rigorous sanitisation and monitoring regimes in place. Opening times:
12-5pm & 6-11pm every day.
Our takeaway or delivery service to your holiday home please visit haulfryn.co.uk/takeaway
My Band at The Retreat
Each member of your party staying on the park will have received their very own My Band for use around the
whole park. You can make cash-free payments throughout the park, including in The Retreat.
Simply tap My Band against one of the terminals in The Retreat when you come to pay, and job done – grabbing a meal or a drink couldn’t be easier!
Ramps exist for easy access to all parts of the main complex building. Our team members will happily explain how to reach each level. Our disabled toilet is available at The Retreat in the main complex building.
The HUB caters for everyone, opening at 8.30am every morning for breakfast, a morning paper, a pint of milk or a fresh Costa coffee.
The HUB offers a more relaxed dining atmosphere than The Retreat. Food is served all day with the option of dining inside or soaking up the sun on the decking area .
Located within The HUB is our shop, stocking the handy essentials, ice creams and a few holiday treats and souvenirs.
The HUB also features a fantastic indoor soft play area. With a separate area for younger children, it’s the ideal place to burn off steam, whatever the weather. £3 per child, sessions last 2 hours. Adults can relax in the seating area with a Costa coffee or a drink from The HUB bar.
To contact a member of The HUB team please call 01626 563 248.
The Blagdon Inn
Paignton 01803 521412
A traditional 15th Century thatched Inn situated on our sister park,
Devon Hills close to the picturesque town of Paignton, also owned by the Haulfryn Group. Approx 20 mins drive time.
All our gas boilers and appliances are installed and inspected regularly by our gas-safe, registered engineers. Your lodge is equipped with a carbon monoxide tester which we have checked prior to your arrival.
If you suspect a gas leak inside your lodge:
IF IN DOUBT CALL Holmans Wood 24HR EMERGENCY NUMBER: 07393 797544
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
Used at your own risk as no refunds are available at this time due to not handling money by team members. 60-65% of units have washing machines inside. Please check facilities for your holiday on Hoseason’s booking information.
The Oven (Gas)
The oven is heated by gas. To light the oven, turn the oven selector to the desired position and depress either the knob or the igniter button to light the gas. Hold the knob for five seconds before releasing it. You can then select the gas mark you require.
The Grill (Gas)
The grill is also heated by gas. Follow the procedure for gas ovens using the grill selector. Please ensure the door is kept open when the grill is being used.
There is one parking space per lodge. If you have additional cars please park them in the reception car park.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Whilst the area is widely regarded as one of outstanding natural beauty we would remind guests that extreme care should be taken when walking. You should always keep to the established footpaths. Small children should be supervised at all times.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:
Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park. This applies to all dogs irrespective of how well trained they are!
Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place them in the appropriate bins.
Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or cause any damage to the lodge.
Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
Our sewage and drainage system is not a mains system. Please be mindful that introducing foreign objects into the toilet such as baby wipes, cooking fat/oil, toilet wipes, nappies, sanitary products, condoms or cleaning cloths can cause the pumps/system to block, leaving you unable to flush your toilet or drain your sink.
We respectfully ask for your co-operation to ensure the above doesn’t become an issue for you during your stay with us.
All our televisions are linked to Freeview so you have a full choice of channels available. Batteries are included for the remote control.
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
|We Recycle||Description||Location of recycling point|
|Glass bottles||All types and colours||In bin bays around the park|
|Cardboard||All thickness & boxes||In bin bays around the park|
|Paper||Newspaper and magazines, all other types of paper||In bin bays around the park|
|Tins||Any tins or cans- please rinse||In bin bays around the park|
|Plastic containers||Any plastic bottles- please rinse||In bin bays around the park|
|Plastic bags||Carrier bags||In bin bays around the park|
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.
Please follow the details below in order to connect:
Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.
If you have any problems, pop into reception or call 01626 853 785.
What if Haulfryn Wi-Fi is not discoverable on my device?
Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.
If you wish to connect a different device you will need to log off the device already online.
To do this browse to ‘logmeoff.net’ and click to log your device off from the network.
Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.
Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.
Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
|+PLUS Account Duration||Cost|
|Weekend (4 Days)||£15.00|
|Week (7 Days)||£20.00|
HELPLINE NUMBER: 01282 508 208
Holmans Wood is the perfect place in both winter and summer. Book your next holiday before you leave and get 10% off the brochure price of your chosen lodge type.
Call into reception to arrange your next stay with us whatever the time of year.
We look forward to welcoming you back again soon.
If you enjoyed your stay please spread the word – just search Holmans Wood Holiday Park on TripAdvisor to leave us a review.
If something about your stay was less than satisfactory, please email
firstname.lastname@example.org which will go directly to the General Manager.
Why not visit another of our parks for your next break? See all our options throughout the UK at www.haulfrynholidays.co.uk/our-parks
On behalf of all of The Holmans Wood Team, have a pleasant journey home and we look forward to seeing you again very soon.