You’ve arrived! Now it’s time to relax and enjoy all that our park has to offer. We do hope that you enjoy your holiday with us and find time during your stay to explore the park and its surrounding coast and countryside. This guide tells you all that you need to know to get the most from your holiday plus a few DOs and DON’Ts that will ensure your stay is as comfortable as possible. If you require any further assistance please do not hesitate to ask us. Enjoy your holiday!
While you are here you will be able to explore the contrasting areas of the park – dense woodland, open parkland, lakes, small meadows, and a well-established bridle path with natural hedgerows. Not only will you find a wide variety of trees and plants but you will also see a great variety of birds, animals, and insects all in their natural environment.
We take our responsibility for this natural environment very seriously and have initiated a number of protective measures:
We are justly proud of our park and hope that you will enjoy being close to nature. Please help us to keep Finlake special for future generations by not picking wildflowers, dropping litter, or driving your car onto the grass.
Pop up to the main reception and ask the Owners Team for more details. We work with a no-pressure sales environment, our job is to give you all the information and explain your running costs and income throughout
We are so confident that you are going to love your holiday experience with us, that if you purchase a holiday home we will pay back the cost of your holiday.
For more information please call our Sales Team on 0800 464 0900 option 3.
All of our homes are privately owned. We have a Sublet Scheme to gain income and contribute to running costs.
Earn from your holiday home with our 5 Star Subletting Scheme. Book the days you would like to use your home and we’ll do the rest!
For more information please call our Sublet Team on 0800 464 0900 option 4.
Ahead of your arrival, please download the ‘JustIN Mobile’ app from your app store on your smartphone. Approximately 30 minutes before your check-in time, your holiday home key will be automatically sent to you via the downloaded app. On arrival, please follow the below instructions to gain access to your holiday home.
If you’re not able to download or use the JustIN Mobile app, please visit the main reception.
Please note, check in time is no earlier than 16:00.
Our friendly and knowledgeable team is here to help so please don’t hesitate to let us know if you need anything. If you have any concerns with your accommodation please let us know straight away – your holiday enjoyment is our prime concern.
Reception Opening Hours:
Telephone: 0800 464 0900, option 2
Out of hours assistance
Our housekeeping team are here until 9pm Monday and Friday, and until 6pm on all other days. For specific housekeeping related issues please call the team on: 01626 563 300.
Our maintenance team are available from 9am-9pm Monday and Friday. Until 6pm on Tuesday-Thursday, Saturday until 7pm and Sunday until 6pm. Should you require assistance between 6pm and 8pm on a day other than a Monday or Friday, please call 07745 245 394.
Between 8pm and 8am we have a security guard on duty. The security guard is based in the main reception and throughout the evening will be frequently patrolling the grounds. Please call 07745 245 394 if you require any assistance.
For both maintenance and security, the mobile number will be on call forward between 1am-9am.
For EXTREME EMERGENCIES after 1am a Duty Manager can be contacted on the same number, 07745 245 394 and calls will be forwarded to them.
Reception re-opens at 9am for general enquiries and assistance.
Should you need to speak to a member of the team during your stay, please contact a member of our Reception team who will be happy to help.
Useful Telephone Numbers
To get in touch with a specific department at Finlake, including main reception, please call 0800 464 0900 and select one of the options
To gain access to our Leisure & Spa facilities once you have made a booking, you will need to collect a wristband from leisure reception.
The bands are unable to be used for payment around the park, as some of our returning customers may have experienced in the past.
For contactless payment, we accept most credit/debit cards as well as mobile payment options.
For those of you staying in our woodland lodges, we respectfully ask that you do not use any type of barbecue on your balcony.
For customers staying in our one storey country lodges, you are welcome to bring your own BBQ or use a disposable BBQ on your decking area. We request that disposable BBQs are not placed directly on the decking or outdoor furniture as this will result in damage. Any damages will be recovered from the person that made the booking.
Sirona Spa is open with all treatments available to book. All treatments and experiences must be booked in advance online to maintain social distancing.
Please visit our website here for further guidance, a full list of treatments, and to book.
Your boiler operates your hot water system and, unless your lodge has electric heaters, will also power your heating system which is either radiators or underfloor heating. If you have any problems with either your heating or your hot water, please contact reception and a member of our maintenance team will have a look for you as soon as possible.
Please do not encourage children to play on the roads; the roads are in constant use. Please ensure that you know where your children are at all times. In the event of a lost or missing child or vulnerable adult please contact any member of the Finlake team, or the reception on 0800 464 0900, option 2. You will need to provide us with as much information as possible including where the child was last seen and a description of the child and their clothing; we will then send a team out to search for your child.
We would request that you DEPART your lodge by 10am on the last day of your stay.
Please direct all feedback to firstname.lastname@example.org, and please review us on TripAdvisor.
Enjoying your stay and don’t want it to end…
Why not make it last that little bit longer and add an extra night to the end of your stay? Please call our reception team for availability and price on 0800 464 0900, option 2.
Please familiarise yourself with the exit route from your lodge.
All necessary fire and safety precautions must be taken when using portable barbecues. All lodges have smoke detectors. We check the batteries regularly however if you do need a replacement battery during your stay, please
In Case of Fire
Only attempt to put the fire out if there is no danger to you. Call 999 and ask for the fire service. Give your lodge number and our address, Finlake Holiday Resort, Chudleigh, Newton Abbot, Devon TQ13 0EJ. Then call our emergency number 07745 245394.
All our public areas are fitted with fire alarms. If the alarm sounds, please evacuate the building following the instruction of our team members who are fully trained for this eventuality.
The Retreat Bar & Restaurant
Indoor and outdoor table service are available along with takeaway and delivery options. For opening times, see arrival information for more details.
For our collection (from The HUB) and delivery service to your holiday home please visit haulfryn.co.uk/takeaway
Ramps exist for easy access to all parts of the main complex building. Our team members will happily explain how to reach each level. Our disabled toilet is available at The Retreat in the main complex building.
The HUB caters to everyone, opening at 8.30am every morning for breakfast, a morning paper, a pint of milk, or a coffee.
The HUB offers a casual and informal dining experience. Food is served all day with the option of dining inside, soaking up the sun on the decking area, or opting for a takeaway.
Located within The HUB is our shop, stocking the handy essentials, ice creams, and a few holiday treats and souvenirs.
Relax in the seating area with a coffee or drink from The HUB bar.
We trust that you will enjoy your hot tub. We are certain that this will be one of your special holiday memories. Our maintenance team has cleaned and checked your hot tub prior to your arrival. A member of the team will check the hot tub at regular intervals during your stay. We would kindly request that you do not enter the accommodation with wet feet.
The hot tubs are set on a heater/filtration timing system which runs daily between 8 am and 10.30 pm.
Please do not adjust the programme button, please ask maintenance to do this for you.
In case of emergency while using your hot tub the main isolator switch is located on the decking. This large red switch will immediately stop the hot tub.
Please DO NOT add bubble bath, or use soap or shampoo whilst in your hot tub.
We would kindly request that you do not enter the accommodation with wet feet or sit on furniture in wet swimwear.
We take your health and safety extremely seriously and while we want you to enjoy your hot tub we also want it to be a safe and enjoyable experience.
We take the care and cleanliness of your hot tub extremely seriously and we respectfully request that you do the same. This will ensure your enjoyment throughout your stay.
There is one parking space per lodge. If you have additional cars please park them in the main complex car park or in the reception car park. Please do not park on the grass.
Electric Vehicles parked alongside your accommodation should not be charged from the accommodation power supply. Please charge your vehicles at an appropriate EV charging point either on park or in the local area.
Finlake is a wonderful place for you to holiday with your dogs. Not only do they have the opportunity of enjoying the 130-acre park, but there is also so
much for them to do in the local area including walking on the beach and exploring Dartmoor.
In order to ensure the enjoyment of everyone we would ask that you adhere to the following:
Keep your dog on a lead
You must keep your dog on a lead at all times when walking through the park. This applies to all dogs irrespective of how well trained they are! Well-trained and obedient dogs can be let off the lead on the bridle path, woodland walks, and in the meadow.
Do not allow your dog to foul indiscriminately
Please ensure you always pick up any deposits left by your dog and place
them in the appropriate bins. Bins are located at the start/finish of all woodland walks and throughout the park.
Dogs are not permitted in the following areas:
Do not allow your dog to be a nuisance
We would ask that dogs do not sit on the furniture or the beds. Dogs should only be left alone in the accommodation if you are sure that they will not bark to the point of annoying other customers or causing any damage to the lodge.
Your security deposit is taken through the booking system and will be returned to you 10 days after departure. We will ring-fence just £1 to help you manage your money. By doing this your bank has pre-authorised Haulfryn to debit your account £250.00 should we see fit. Rest assured no monies were taken at check-in although it may affect your account balance; this is our security deposit.
Within 24hrs of check-out, this holiday home shall be checked by a member of Haulfryn staff; if you leave the holiday home in the condition you found it then Haulfryn shall not claim the security deposit. If there are any damages, breakages, or missing items above the normal wear & tear of a holidaymaker, then Haulfryn shall claim the £250.00 security deposit you have authorised. Should Haulfryn feel it necessary to claim the security deposit post-check-out, you shall be notified as soon as possible as to the reason.
Terms and Conditions
Finlake Falls is now open. All sessions must be booked in advance online. Please visit our website here for further guidance.
Please click here to view our pool timetable and to book a slot.
All our leisure facilities at Finlake are now open. All gym classes must be booked in advance online.
Please click here to view our class timetable and to book a gym class.
If you would like to book or receive further information, click here.
Tennis & Multisport Courts
There are two hard tennis courts which are free for holidaymakers. It is recommended to pre-book the courts, this can be done at Finlake Falls reception or by calling 08004640900 and selecting option 7.
One of the tennis courts features basketball hoops and five-a-side football goals, please express your preference of activity at the time of booking.
Racquets are available to hire from Finlake Falls reception, for a cost of £5 for two racquets and balls. A £10 deposit is required. Lost or damaged equipment incurs a charge of £1 per ball and £5 per racquet.
The fishing lake is available free of charge to all residents, however, all fishermen must be in possession of a National Rod Licence which may be purchased from the local post office (nearest post office to Finlake is in Chudleigh) or online.
Please do not park by the lake – all cars should be left in the activity/Fisherman’s car park.
The lake is stocked with tench, bream, skimmers, roach, golden rudd, and mirror carp. Please use a maximum of two rods, barbless hooks only, and no keepnets or groundbait are to be used. All anglers must use a landing net. Baits allowed are maggots, sweetcorn, and luncheon meat only. The lake is open from 7am – dusk. Please remove all lines and hooks when leaving to prevent any injuries to wildlife. Please do not take fish hooks into the lodge.
Our adventure playground is a great place for our younger guests to let off steam. It is located on the hill close to The Brambles.
Please ensure that children are supervised by a parent or guardian whilst using the equipment.
We have over 60 acres of woodland to explore. The all-weather paths start from the side of the children’s playground and take you behind the fishing lake and into the woods at the back of the picnic area.
Using the woodland walks is a fantastic way to discover Finlake’s natural surroundings. Please be mindful that the wooded areas are purposely left in a natural state to encourage wildlife to make their homes in the woodland. This means that pathways can be uneven, often muddy and slippery and there may be exposed tree roots. We advise you to take additional care when walking in these areas and ensure you are wearing suitable footwear.
Finlake Riding Stables are located halfway up the main driveway. They offer both lessons for beginner and experienced riders. Please telephone them directly on 01626 852096 to book.
Please note that the Horse Riding activities are not owned by the Haulfryn Group and are under separate management to the park.
Our waste bins are located in wooden bin bays throughout the park. We would ask that rubbish bags are placed directly into the lidded bins and any items that are recyclable can be placed in the separate bins provided.
As part of our commitment to the environment and our desire to preserve the beauty of this part of the country, we are committed to reducing waste and recycling as much of our rubbish as possible. If you would like to join us we have the following recycling available:
|We Recycle||Description||Location of recycling point|
|Glass bottles||All types and colours||In bin bays around the park|
|Cardboard||All thickness & boxes||In bin bays around the park|
|Paper||Newspaper and magazines, all other types of paper||In bin bays around the park|
|Tins||Any tins or cans- please rinse||In bin bays around the park|
|Plastic containers||Any plastic bottles- please rinse||In bin bays around the park|
|Plastic bags||Carrier bags||In bin bays around the park|
PLEASE help us to recycle and ensure that items are placed in the correct collection point. If we contaminate our recycling waste by putting incorrect items into the bins it is refused and the whole load is then taken to a landfill site!
As a holidaymaker, we know how important internet access is. That’s why we provide free Wi-Fi across the park. Simply connect your device to the Haulfryn Wi-Fi network, register your email address to create an account, and you’ll enjoy unlimited data use at up to 0.5MBps on your chosen device; ideal for general leisure use.
Please follow the details below in order to connect:
Once your details have been confirmed a connection information page will be displayed and you will be able to browse as normal.
What if Haulfryn Wi-Fi is not discoverable on my device?
Our Wi-Fi service allows you to connect one device per registered email address. However, you can register multiple email addresses whilst in the park.
If you wish to connect a different device you will need to log off the device already online.
To do this browse to ‘logmeoff.net’ and click to log your device off from the network.
Please note that after one hour of inactivity you will automatically be logged off. Simply re-enter your username and password to connect.
Our free accounts give you unlimited usage at up to 0.5MBps which is perfect for leisure use.
Of course, if 0.5MBps isn’t fast enough, then you can buy a 5MBps +PLUS Account for use on one device at a time for anything from 1 day to 1 year.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
Please see details on the Wi-Fi Login page to create and pay for your +PLUS Account.
|+PLUS Account Duration||Cost|
|Weekend (4 Days)||£15.00|
|Week (7 Days)||£20.00|
HELPLINE NUMBER: 01282 508 208
We look forward to welcoming you back again soon.
If you enjoyed your stay please spread the word – just search Finlake Holiday Park on TripAdvisor to leave us a review.
If something about your stay did not meet your expectations please speak with a member of the team as soon as possible who will do their best to help. If you are not able to speak with someone, please email email@example.com
We hope that you have a fantastic holiday at Finlake Resort & Spa and we look forward to welcoming you back again soon!